Bedford Audi
Bedford Audi
Founded in 1960, The Vindis Group is a family business that has grown by delivering both a professional and personal service. We operate in 18 main dealer environments, and have Audi, Volkswagen, Skoda, Bentley, Ducati and Seat within our portfolio. We are dedicated to delivering a purchase experience that sets us apart from other vehicle retailers. We recognise that you always have a choice therefore we need to deliver outstanding customer service based on a close understanding of your wants and needs. In order to deliver outstanding customer service time after time, we like to do things a little differently. We intend to find solutions for you, rather than ‘Sell to you’ and offer an approach which is consultative rather than aggressive. We look forward to welcoming you to our dealerships very soon.
Services offered
- Used Vehicle Sales
Customer Rating
Customer Reviews (13)
Used Audi A4 Avant purchase from Bedford Audi
Nice welcoming friendly personal service. The condition of the car was perfect and as brand new even though it had done 44,000 miles! Exactly as describe in the advert in AutoTrader
Reply from Bedford Audi
on 18 Mar 18
Morning Mike, Thanks for your feedback, we really appreciate it here at Bedford Audi. I hope the car serves you well for many years to come but if you need anything please don't hesitate to get in touch!
Incompetent or dishonest?
During a routine service, while the car was in warranty, I told them that coolant was disappearing from the reservoir. It can't just have been disappearing into thin air! They failed to do anything about it. The same car (A3 2.0 TFSI S-Line Quattro) has just been for another routine service, and is now out of warranty. They have "found" a coolant leak and want over £900 for a "new thermostat housing." Audi UK Customer Services have decided they are not going to help in any way with the cost. It seems to me they are either lacking competence (for "not finding" the leak when it was reported to them) or dishonest for deliberately waiting until the warranty had expired.
Terrible Customer Service
Terrible customer service wasted 2hrs of my time and they argued with me over a potential safety issue and £100 without even inspecting the car have had to get Audi UK involved. Manager basically said he didn't want to help me as I didn't buy the car from their group. Really not what I would expect from a premium brand !
Excellent service from ‘top draw’ staff.
I’ve just struck a deal to purchase an Audi S5 Cabriolet. Lovely model of car, superbly presented and described by Bedford Audi. The key thing was the excellent staff, several of whom were involved, as the deal involved a trade-in of my current car (another Audi). The overall service provided by Bedford Audi was first class, I would highly recommend them.
Reply from Bedford Audi
on 25 Aug 18
Hi Jonathan! Thanks for your positive feedback, we really appreciate it here at Bedford Audi. I hope the car serves you well for many years to come but if you need anything please don't hesitate to get in touch!
Best experience I've ever had
The experience of buying a car from here has been an excellent one. From test driving it, to deciding on a payment plan, I was put at ease throughout the entire process. The salesman was exceptional. I really appreciated his friendly and bubbly approach. Due to this, the whole buying experience was amazing.
Reply from Bedford Audi
on 12 Mar 18
Hi Abdul, Thank you so much for your kind words, we do really appreciate your business here at Bedford Audi.