Security How to stay safe online: Please beware of telephone calls from fraudsters posing as Auto Trader Close
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Advice

First published: 13th July 2015

Advice

Why you should know who your buyer is

If you're contacted by a company promising to buy your car or claiming to have buyers ready and waiting, beware. These are usually scams, and some even use the Auto Trader name to appear legitimate

First published: 13th July 2015
Fraudulent websites
Please be wary of text messages or emails being sent to you, asking you to pay a deposit in order to secure the sale of your vehicle. They will say this is to secure an appointment to take advantage of the offer.

If you have sent a deposit, please contact Action Fraud immediately on 0300 123 2040 or through their website www.actionfraud.police.uk

Alternatively, you may receive something called a 'phishing' email, which looks like it has come from Auto Trader and asks you to confirm your login details via a link in an email. The link will take you to a fraudulent website page that looks like the Auto Trader website; but, if you enter your login information, a fraudster has access to your online accounts.

Auto Trader will never ask you for your login details or other personal information in an email; and, we will never ask you to verify your account information by clicking on a link.

Phishing emails can be difficult to spot, so if you receive a suspicious email claiming to be from Auto Trader asking for account information, please forward it to us at customersecurity@autotrader.co.uk or contact our Customer Security Team on 0330 303 9001

Never disclose your account details to anyone and always ensure your password is strong by using a combination of letters and digits, including upper case. You should also change your password regularly.
Related topics: Selling your car