Useful contactsThere are plenty of organisations which can help you if things go wrong, but if you have an experience – good or bad – let us know at

Citizens Advice

A government-funded website providing information on how to resolve consumer issues once goods or services have been purchased.

Action Fraud
Action Fraud is run by the government’s National Fraud Authority. It offers a 24-hour online fraud reporting service and provides help and advice over the phone through the Action Fraud contact centre. You can talk to their fraud specialists by calling 0300 123 2040.

The Driver and Vehicle Licensing Agency (DVLA) maintains records of licensed drivers and registered vehicles for the Department of Transport. Motoring
Government website offering advice about public services across England and Wales with a large section dedicated to motoring.

Vehicle Safe Trading Advisory Group (VSTAG)
An industry body initiated by Auto Trader designed to combat vehicle related fraud for buyers and sellers of cars, motorcycles and vans.

MOT Validity Check
You can check if an MOT certificate is legal or if a vehicle has failed its MOT test online with Directgov by submitting the MOT certificate number. Buyer Beware
Tips on how to stay safe from fraud when buying a car, including an interactive guide to the Vehicle Registration Certificate (V5C).

Metropolitan Police Fraud Alert
A Metropolitan Police website which is part of an initiative to tackle economic crime, providing useful information for car buyers and sellers across Britain.

Motor Codes
An industry body which operates codes of practice covering the sale of new cars, service and repair and vehicle warranties

Retail Motor Industry Federation
The RMI represents car dealers and is focussed on raising standards across the industry.

OFT Approved
The OFT Approved scheme means signatories are members of Office of Fair Trading approved trade associations. Members display the Approved code’s logo and customers will be treated fairly if problems arise.

Scottish Motor Trade Association
The SMTA represents car dealers in Scotland and seeks to “encourage, promote and protect” its members and their customers.

Trading Standards
A not-for-profit organisation which seeks to safeguard consumers’ health and safety and wellbeing from unscrupulous businesses.

Companies House
Website allowing users to search for information on registered businesses, such as information on its accounts and whether it has been dissolved.

Get Safe Online
An initiative to help internet users stay safe online with information on avoiding scams and how to protect your computer.

Phonepay Plus
An organisation which regulates premium-rate phone services in the UK, providing information on the costs and how to complain about these services.