Security How to stay safe online: Please beware of telephone calls from fraudsters posing as Auto Trader Close
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Advice

First published: 30th September 2010

Advice

Security announcement

Be aware of fake mobile messages and emails asking you to pay a deposit in order to secure the sale of your vehicle

First published: 30th September 2010
Fraudsters send sms/text messages and emails in which they will ask you to pay a deposit in order to ensure the sale of your vehicle. They will say this is to secure an appointment to take advantage of this offer.

If you have already sent a deposit, contact Action Fraud immediately on 0300 123 2040 or by visiting www.actionfraud.police.uk.

A phishing email may look like it has come from Auto Trader and will ask you to confirm your login details via a link in an email. The link will take you to a fraudulent website page which will look like the Auto Trader website. If you enter your login information, the fraudster then has access to your online accounts.

Auto Trader will never ask you for your login details or other personal information in an email and we will never ask you to verify your account information by clicking on a link.

Phishing emails can be difficult to spot (read more). If you receive a suspicious email claiming to be from Auto Trader asking for account information please forward it to us at customersecurity@autotrader.co.uk or contact our Customer Security Team on 0330 303 9001.

Never disclose your account details to anyone and always ensure your password is strong by using a combination of letters and digits, including uppercase. You should also change your password regularly.