Customer Reviews (6)
Excellent from start to finish
Bought a second hand car from Skoda Redditch from start to finish the whole experience was brilliant from test drive to part exchange the salesman was superb any questions were answered quickly and honestly. On collecting the car I knew that some small repairs were needed which living an hour away from the garage I was allowed to have these carried out locally and reimbursed. An excellent experience and would highly recommended 10 stars.
All members of staff were very polite and professional, I was offered a drink by all members off staff that saw me and was greeted the minuet I walked through the door.
What a shambles
What a shambles our first Skoda experience has been ..... Trust Skoda ( Trust Group ) made various blunders through out the 2 months car buying process but worst of all various key staff there confirmed several times in advance and in writing that the brand new top of the range £33k Karoq we ordered would definitely have the Emergency Call safety system we wanted as standard but when we arrived to collect it 2 months later we immediately found it was missing and several more key staff then told us a totally fake story about how the system had now changed to an " invisible system " and when we refused to take delivery of the car they gave us a letter to confirm the system was definitely fitted ...... During the following days when other Skoda dealers confirmed that we had been scammed Trust Group seemed totally unconcerned and refused to supply the correct car .... and even worse Skoda UK seemed totally powerless to get them to do the right thing .... we will never have another Skoda
A pleasure to buy from this garage
I am about to have my second Citigo from them and the service so far has been every bit as friendly, courteous and helpful as the first time. I never felt pressured and they listened to what I wanted not what they might have wanted to sell me.
Worth a visit
Fantastic staff very helpful & friendly but not pushy.The sales person I dealt with was very knowledgable and new exactley what I required. I am really pleased with my new vehicle. Thanks