Customer Reviews (22)
Excellent dealer with good communication
I purchased a Land Rover Defender from Online Cars Direct which was in good overall condition although when I got it home it did have some issues which were unknown to them. The response for the remedy was helpful and sensible and I would have no hesitation in recommending them. The after sale service, often lacking, was exceptional and you can easily talk to this dealer to help resolve the problems in an amicable way.
FIRST CLASS SERVICE AND QUALITY!!
Absolutely First Class Service! Had this Truck just over 3 months now. Thank you so much Ian and Jason, i'm absolutely over the moon with the Truck, Just had it serviced at my local garage and they couldn't believe the condition of this truck for its age! will definitely recommend you guys and use you again! Thank you!
Car buying as it should be!
Absolutely fabulous service. Left me alone to check the vehicle over in my own time then really helpful answering any questions I had. Went above and beyond to assist getting the vehicle ready ion time for me which was a logistical nightmare for me as I was travelling from Devon. Genuinely very impressed with the level of service and quality of the car I purchased.
Reply from Online Cars Direct
on 14 Jan 20
Thank you so much Simon for this lovely review! we really appreciate it! Really pleased that your happy with your new car and our service.
1st Class Service from a 1st Class Man
ABSOLUTELY FANTASTIC SERVICE I am actually struggling to put into words how Ian made us feel; This guy, he is amazing, he actually cares about his customers. We bought a truck from Ian and we needed some help from him. We were blown away with his after sales service and his compassion to help. Nothing was too much trouble for him. He made us feel like we were his only customers and went above and beyond (WAY BEYOND). He is proactive, passionate about his business and customers. He is also very knowledgeable about the vehicles he sells. We traveled quite a distance and Ian insisted we stayed over with him and he even bought us breakfast, his hospitality is fantastic. It was late on Friday afternoon and he dropped everything to help us. He has a fabulous network and can avail of this very quickly. This guy has REAL integrity and is a REAL gentleman. If you are reading this and are in the market for a vehicle, go to this man, NO BODY is as good as Ian, I wish I had met Ian years ago.
Reply from Online Cars Direct
on 12 Dec 19
WoW Jason, Thank you so much for this Review. I really appreciate it! it makes it all worth while when we get customers as nice as you guys! i know you had a few issues with your truck but im really grateful for your business and appreciate you allowing me to resolve your issues as quickly as i could. Always here if you need any help or advice. A great pleasure to meet you both!
Brought a ford ranger from lan at Online Cars Direct about 6 months and I have to say it the best service I’ve ever had from a car dealer!!!!!!! I’ve brought a lot of cars over the years and from the start lan was very welcoming and professional pressure free sale he leaves you to look over the vehicle for as long as you want and answers any questions to the best of his knowledge. After buying my ranger I had a couple of issues (let’s face it your buying a second hand car your going to get them) within the warranty period, lan was there straight away he had the car back off me and within a couple of days everything was sorting TOP MAN giving a TOP SERVICE thank you lan I’ll be coming back again !!!!!