Trust Skoda (Stourbridge)

Services offered

  • New/Used Vehicle Sales
  • Parts
  • MOT
  • Servicing
  • Alarms
  • Insurance
  • Warranty
  • Finance
  • Accessories
  • Motability
  • Part Exchange
  • Delivery

Customer Rating

3.1 out of 5

Rating breakdown

  • AutoTrader
    3.1(8 reviews)
Had an experience with this dealer?

Customer Reviews (8)

  • FANTASTIC SALES TEAM

    By jamie E on 08 Mar | VERIFIED PURCHASE

    I bought an Octavia VRS from Trust Skoda Stourbridge and I couldn’t be happier with the service I received from the sales team. They bent over backwards to help me find the best deal on the perfect car that suited my exact needs. I can’t recommend them enough! I will definitely be back when it’s time to change my car!

  • Excellent service

    By Betty G on 22 Mar 18 | VERIFIED PURCHASE

    Excellent customer service. Sales person was very knowledgeable.

  • Customer beware

    By Terry H on 02 Feb

    Worst garage I have ever dealt with. Communication is disgraceful the service manger is never at his desk. They are not very good at diagnostic procedure, infact Kwik fit are better on skoda cars! the general manger does not answer email complaints. This garage let me down badly. I was considering buying a new car of them, but based on the service I received they will not see the colour of my money, and I will never take my car there for repair again, I also intend to spread the word?

  • Great experience with Trust Skoda Stourbridge

    By Michael C on 31 Dec 18

    This was my first experience with a main dealer, and I was really impressed with the attitude and culture. In the past I’ve avoided showrooms because I’ve always felt out of my depth. There’s no need to worry about that here. The review doesn’t allow me to post names but the salesperson at the first desk who looked after me was a gentleman (N). He was knowledgable and most of all he had patience. Not once did it feel forced just to get the sale. We chatted amiably about children, holidays etc, and it was a very pleasant environment. The salesperson listened to what I was looking for and found me the perfect car. I was allowed to take the car on a 20 minute test drive which really sealed the deal for me. Sadly, I’ve read other reviews, but I can only go by my experience. I was treated respectfully and felt looked after. I can honestly say that I will be returning to Trust Skoda and have already recommend them to friends and family. Great team of people and you should be proud.

  • Watch out for hidden fees!

    By Antony W on 10 Aug 18

    The sales staff were generally friendly and helpful and communication was excellent. However, there was nothing mentioned in the advertisement or on the telephone about an 'admin fee'. I drove several hours to see the car and not only did they not wish to negotiate at all on the price (their prerogative, of course) but they also told me that the admin fee would be added to the listed price. I walked. About a week later, I was contacted to ask about 'my thoughts' on the car. I responded that I was prepared to offer the same reasonable amount I had offered previously. This was followed by some more of the old chestnut about consulting the manager and another refusal to budge on price. I've seen this sort of behaviour plenty of times from back street independent outfits but never from a main dealer for a respected brand. There are plenty of very good Skoda dealers out there, so I don't see any reason to go to this one.