Customer Reviews (10)
FANTASTIC SALES TEAM
I bought an Octavia VRS from Trust Skoda Stourbridge and I couldn’t be happier with the service I received from the sales team. They bent over backwards to help me find the best deal on the perfect car that suited my exact needs. I can’t recommend them enough! I will definitely be back when it’s time to change my car!
Excellent customer service. Sales person was very knowledgeable.
I had a brilliant experience with Trust Skoda. NH is a brilliant salesperson. He is very honest, reliable and knowlegable. He was very helpful and responsive and I have found the perfect car for my family. I would say to others to ignore the negative reviews they are very misleading.
Poor Part Exchange Valuation
Tried to have a deal on a Skoda Superb but they would not budge on a poor part exchange valuation. Dealers Please Note, "You Cant Have A Profit On A Customers PX And The Car You Are Selling."
Reply from Trust Skoda (Stourbridge)
on 06 Mar 20
John you came to us with a price from we buy any car which we matched you then wanted money off our car and more for your part exchange there is a limit to how flexible any dealer can be.
Worst garage I have ever dealt with. Communication is disgraceful the service manger is never at his desk. They are not very good at diagnostic procedure, infact Kwik fit are better on skoda cars! the general manger does not answer email complaints. This garage let me down badly. I was considering buying a new car of them, but based on the service I received they will not see the colour of my money, and I will never take my car there for repair again, I also intend to spread the word?