Imperial Cars Halesowen

Imperial Cars Halesowen

"Imperial Cars is an RAC Dealer Network dealer. Imperial publishes all documentation relating to the used vehicles advertised on the website including service history, MOT status, logbook and vehicle provenance check. Imperial is also one of only a handful of companies that have a Primary Authority Agreement with Trading Standards meaning that you can be assured we will fulfil our legal obligations to you in the event of any problems arising after the point of sale. All of our cars are HPI checked and the results of this check is published on our website. Each of our cars undergoes a 115 point vehicle inspection and is supplied with warranted mileage along with the option of a 3 month RAC Warranty (£500 claim limit per claim) for only £69.00! As finance specialists Imperial offers bespoke finance packages tailored to your budget. Extended warranty options & exceptional aftersales service with aftersales centres across the UK."

Services offered

  • Finance Specialists
  • Part Exchange welcome
  • Showrooms across the UK
  • Click, Call, Collect - buy your car from the comfort of your own home
  • 1,000's of cars at http://www.imperialcarsupemarkets.co.uk

Customer Rating

4.2 out of 5

Rating breakdown

  • Judge Service
    4.2(211 reviews)
  • AutoTrader
    5.0(1 review)
Had an experience with this dealer?

Customer Reviews (212)

  • Satisfied

    By Miss Kelli M 14 Days ago | VERIFIED PURCHASE

    Imperial Cars Halesowen were helpful because I was really worried the car would be broken in some way and once I had signed and drove off I would be stock with a lemon. I live in Manchester and paid for a 3 month RAC warranty, the garage made sure I could use the warranty if needed in Manchester so I didn’t have to bring a broken car back to Birmingham. 3 weeks in the car is fine, immaculate body work, I’m really enjoying it. The garage lost the paper copy of the MOT but helped me find it on line, that’s is the only bad thing in an say. My son is looking for a new car next year, we will be returning, they have some beautiful low mileage reasonable priced cars.

  • Very dissatisfied

    By Elliott Horsnett-Morris 15 Days ago | VERIFIED PURCHASE

    I would not recommend Imperial Cars Halesowen because of multiple issues. Firstly we were left on more than one occasion waiting; even after stating we wanted to purchase the car we were left waiting with no explanation. Turned out their wifi wasn't working and they couldn't generate a finance quote - if they had asked if we required finance, which we did not, then we would have saved half an hour.Secondly while going through the cars paperwork we found there was no service book; instead a poor quality photo copy of the service record was provided. Naively we believed the salesman when he told us that the book was kept at head office and would be sent on to my home address. After being back in contact I found out their is no service book.Finally the manner of the salesman was completely off. At 24 years of age I don't think I've ever been spoken to in such a condescending way. Looking back I was in need of a car in a hurry but I should have just walked away.

  • Neither dissatisfied nor satisfied

    By Mr Lloyd Vernalls 15 Days ago | VERIFIED PURCHASE

    My experience at Imperial Cars Halesowen could have been better because I’m still waiting on the service centre to contact me about a issue they said they would pay for and haven’t!

  • Very satisfied

    By Ms Sally Hurlston 15 Days ago | VERIFIED PURCHASE

    I'd endorse Imperial Cars Halesowen because the sales team were great. Harry was very helpful and professional. I love the car and will definitely be going back!

  • Very satisfied

    By Miss Mamta Devi 16 Days ago | VERIFIED PURCHASE

    My experience at Imperial Cars Halesowen was memorable because the salesman Harry was very wonderful in making sure I understood everything about the car and the process in going for a finance, as it was my first time. He also showed enthusiasm and taught me cool features of my Mercedes A Class when allowing me to take it for a test drive. The hospitality received from Harry in the showroom was fantastic, I believe he genuinely made me and my parents feel very comfortable throughout the whole process, even when giving the handover to the business manager, Dave. Overall experience was brilliant, walked away with my car the same day however, a slight issue of the process being fairly lengthy. Other than that, excellent experience, I would definitely recommend.