Customer Reviews (6)

• Knowingly sold a faulty car

  By Catherine K on 22 May

  I bought a used i20 in November 2016. Within weeks of having it, it developed faults with the brake calliper. I took it back twice while it was still under warranty, but since then I have had the same issue with the calliper a further 7 times. The car had originally been bought from Motorfair when it was brand new and only ever serviced there. I don’t believe that it only developed this fault- which it’s had a total of 9 times - since I bought the car, and that it actually had it at the time Motorfair sold it to me. They would have known about this fault because they were the ones who had done all the work and servicing on the car up until I bought it. So it seems that Motorfair knowingly sold me a faulty car.

  Reply from Motorfair Hyundai Birmingham

  on 23 May

  You bought the vehicle with 25000 miles in 2016 and came back after 3 months and had rear brakes and a rear caliper both replaced free of charge. You have not been to our dealership since February 2017. Your vehicle on its last MOT had covered 73298 miles. You have done over 48000 miles in 2 years. The mot failure is listed as front brakes and headlamps not working. If any of this was due to our poor preparation it would have failed the mot the previous year. You have clearly not looked after the vehicle with regular servicing like the previous owner, and you must expect wear and tear on a vehicle which is doing 25000 miles per year. You have now done twice the miles in two and half years than the previous customer did in the first 5 years. You only came back for FREE repairs, you have not experienced our customer service or our service dept because we have never seen you here. Perhaps if you had let us look after your car you would not have experienced such problems and expense.

• Review from

  Very satisfied

  By Mr Neville Russell on 10 Nov 15

  I'd definitely recommend Motorfair Hyundai Birmingham because I found the sales person to be very helpful, in his advice to me when choosing a motability vehicle.

• Review from

  Very satisfied

  By Mr Maurice Poppitt on 14 Oct 15

  My experience at Motorfair Hyundai Birmingham was cracking because fist class serves

• Review from

  Very satisfied

  By Mr A Marshall on 14 Oct 15

  I'd recommend Motorfair Hyundai Birmingham to anyone because the whole experience from start to deciding to purchase a car was made less stressful.

• Review from

  Very satisfied

  By Mrs Michelle Ashton on 13 Oct 15

  The staff at Motorfair Hyundai Birmingham were good because they weren't pushy,they knew their products well,they were friendly and I got a great deal !