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Evans Halshaw Renault Sunderland

Evans Halshaw Renault Sunderland

"We are part of the UKs largest motor dealer group with over 20,000 quality used cars in stock to choose from. Call us to organise a test drive phone lines are open until 10pm Mon to Fri, 6pm Saturday and 5pm on Sunday.Our scale enables us to pass on the greatest possible value to our customers through our 'Every Day Low Prices' promise. We check our prices regularly, researching our local markets to make sure we present you with the best possible options for your next car, van purchase or service.\""

Services offered

  • New Vehicles - Part Exchange - Finance - Insurance - Servicing - Warranty - MOT - Recovery - Bodyshop - Paint Shop - Parts - Vehicles Wanted - Fleet

Customer Rating

1.7 out of 5

Rating breakdown

  • AutoTrader
    1.7(7 reviews)
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Customer Reviews (7)

  • Mixed review

    By Sophie D on 23 Jun

    Was told I would here back from the company next day regarding my finance agreement if I had been accepted, no phone call. 15 minutes before closing time I decided to chase it up incase it was forgotten about or something, to have the rudest woman (I can’t name names but there is only one woman working there I believe beginning with an S) I have ever encountered over the phone in my life, and I work in a call centre haha! Very dismissive, didn’t give any information in regards to what happens as I didn’t get accepted, just didn’t care. Advisor I dealt with was great whilst selling me the car, very informative. Maybe a blessing in disguise it didn’t go through because I would wonder what service I would get trying to book a service etc.

  • Sales staff couldn't be bothered

    By Ian B on 27 Aug 18

    Really poor, went to view car and had to go in to see sales staff who frankly could be bothered, spoke to one young man for about 30 seconds and just walked out, wouldn't go back again

  • V POOR for such a big company, never buy with EH

    By Rav B on 30 Nov 17

    Absolutely awful stressful experience attempting to buy a car with this company. Sales Manager is short on customer service skills and handling a very sloppy situation where he dropped a ball majorly but then tried to cover his back and deny accountability. DO NOT buy with this company unless you are able to physically able to go into the branch and see the car is there. Saw a car I liked advertised for sale online, paid a £200 deposit to secure the car. Had conversations with EH on the day of travel to get the car only to be told when I got there (from Birmingham to Sunderland) that they had wrongly accepted my deposit on a car that was already sold. I had a total 8 hour journey and booked a day off work all for nothing. The manager offered to fill up my fuel (£30 in a Fiat 500) which didn't even cover my journey to the dealership. Pittance in the grand scheme of things. Really frustrating and upsetting. Save yourself the bother and choose a different dealership.

  • Excellent!

    By Paul C on 13 Oct 17

    Excellent service from all departments! Bought my new car last week and it’s beautiful. The team couldn’t help enough!

  • Miss selling practice encouraged

    By David E on 10 Sep 17

    Miss sold extended warranty. With lies and deception at the heart of there business and zero level of customer service it has been the most excruciating buying experience I have ever had in my life.

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The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.

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