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Cooper Sunderland BMW

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Customer Rating

4.7 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (172)

  • Excellent service

    By Nadeem Ahmed on 27 Mar | VERIFIED PURCHASE

    Excellent service, everything on time and good hospitality

    Reply from Cooper Sunderland BMW

    on 28 Mar

    Hi Nadeem, thank you for the positive feedback we look forward to seeing you again.

  • Average sort of experience

    By Angus Rushton on 24 Mar | VERIFIED PURCHASE

    Average sort of experience, I contacted garage re a mini we liked, got a valuation of my wifes car to trade in over phone, a little haggling, got a bit more offered and we agreed to attend , swop and do the deal. Normal car buying process, cup of tea, sign documents, swop cars. Three minor issues would have liked to have been better; . 1- On getting into car saw what I thought was a small peice of dirt on the windscreen, grey showery day and on arriving home when it was dark went to rub it off to find it was a small crack in the windscreen, reported this next day to garage as concerned it could spread or possibly fail a future MOT with it. Poor response really, reply received that garage had completed its BMW check and nothing noted on it then... small crack, (and I accept it could have easily been missed), but no offer to rectify on a £14,400 car biught less than 24 hours earlier and from a large bmw dealership, instead just advised to contact Autoglass who would repair it for free?…

    Reply from Cooper Sunderland BMW

    on 26 Mar

    Hi Angus Rushton, Thank you for your review. I'm disappointed to see that you've had a poor experience. If you'd like to contact us, we'd be happy to discuss this further with you. Please email us at [email protected]

  • Cooper Sunderland

    By D Smith on 18 Mar | VERIFIED PURCHASE

    Recent purchase of a 4 series from Coopers Sunderland. The only downside to this review is I can only give 5 stars, the whole experience was that good !!! Competitively priced dealer with staff that can't do enough for you. Steve and Craig were both fantastic. I travelled over 300 miles to use Coopers and would/will do the same again. Already recommended them to a few.

    Reply from Cooper Sunderland BMW

    on 20 Mar

    D Smith, thank you for your kind words and this wonderful review!

  • Great Experience

    By Mr. Richard Taylor on 18 Mar | VERIFIED PURCHASE

    This is my 4th BMW, and first time using Sunderland / Cooper BMW - and is the BEST experience of buying a car I have ever had. Gary Ternent was extremely knowledgable, not pushy, tried to maximise the deal for me and was always there to answer any questions. Could not recommend more. Ps the car is also pretty good too :)

    Reply from Cooper Sunderland BMW

    on 19 Mar

    Hi Richard, Thank you for your lovely 5 star review. We really appreciate your comments about the team at Cooper BMW in Sunderland. I will ensure Gary is recognised by his manager for his efforts. Many thanks, Chris H

  • Thank you Leanne & Craig.

    By Mike & Danielle on 18 Mar | VERIFIED PURCHASE

    I would like to personally thank both Leanne & Craig, excelent service from start to finish. Professional and informative throughout. Having reluctantly converting from Mercedes drivers, we will most definitely be recommending BMW Sunderland to friends and family. We love the car and will definitely back for another in the future. Mike & Danielle

    Reply from Cooper Sunderland BMW

    on 19 Mar

    Hi Mike & Danielle! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!