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Cooper Sunderland BMW

Our awards

Highly rated for our customer service 2020

Services offered

  • We have a wide selection of fully approved used and nearly new vehicles ready and available to test-drive. Whether this is your first BMW or your next one, our BMW specialists are on hand to help you find something which meets your requirements. We know you may have already carried out plenty of research on what you are looking for, so we are on hand to take you on a test drive, source you something in particular or show you around our vehicles. We tailor everything around you to make your experience easy, comfortable and enjoyable. Buying a car is exciting, so we want to give you the confidence that you are getting the best value for money, an amazing experience and of course, the best car. Being part of the Inchcape Group means there are many benefits along with flexible finance options to choose from. And the journey doesn’t just stop there, as we will always be on hand when your vehicle needs servicing, an MOT, genuine parts or simply just for advice. You can be sure that our fully trained technicians will give your pride and joy the TLC required. Plus, being part of the Inchcape family gives you free access to our Accident Aftercare benefit, available to all our customers. So please feel free to come and relax in our showroom and let us help you find your next car.

Customer Rating

4.7 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (181)

  • Excellent service

    By Nadeem Ahmed on 27 Mar 19 | VERIFIED PURCHASE

    Excellent service, everything on time and good hospitality

    Reply from Cooper Sunderland BMW

    on 28 Mar 19

    Hi Nadeem, thank you for the positive feedback we look forward to seeing you again.

  • Average sort of experience

    By Angus Rushton on 24 Mar 19 | VERIFIED PURCHASE

    Average sort of experience, I contacted garage re a mini we liked, got a valuation of my wifes car to trade in over phone, a little haggling, got a bit more offered and we agreed to attend , swop and do the deal. Normal car buying process, cup of tea, sign documents, swop cars. Three minor issues would have liked to have been better; . 1- On getting into car saw what I thought was a small peice of dirt on the windscreen, grey showery day and on arriving home when it was dark went to rub it off to find it was a small crack in the windscreen, reported this next day to garage as concerned it could spread or possibly fail a future MOT with it. Poor response really, reply received that garage had completed its BMW check and nothing noted on it then... small crack, (and I accept it could have easily been missed), but no offer to rectify on a £14,400 car biught less than 24 hours earlier and from a large bmw dealership, instead just advised to contact Autoglass who would repair it for free?…

    Reply from Cooper Sunderland BMW

    on 26 Mar 19

    Hi Angus Rushton, Thank you for your review. I'm disappointed to see that you've had a poor experience. If you'd like to contact us, we'd be happy to discuss this further with you. Please email us at tellusmore@inchcape.co.uk.

  • Cooper Sunderland

    By D Smith on 18 Mar 19 | VERIFIED PURCHASE

    Recent purchase of a 4 series from Coopers Sunderland. The only downside to this review is I can only give 5 stars, the whole experience was that good !!! Competitively priced dealer with staff that can't do enough for you. Steve and Craig were both fantastic. I travelled over 300 miles to use Coopers and would/will do the same again. Already recommended them to a few.

    Reply from Cooper Sunderland BMW

    on 20 Mar 19

    D Smith, thank you for your kind words and this wonderful review!

  • Great Experience

    By Mr. Richard Taylor on 18 Mar 19 | VERIFIED PURCHASE

    This is my 4th BMW, and first time using Sunderland / Cooper BMW - and is the BEST experience of buying a car I have ever had. Gary Ternent was extremely knowledgable, not pushy, tried to maximise the deal for me and was always there to answer any questions. Could not recommend more. Ps the car is also pretty good too :)

    Reply from Cooper Sunderland BMW

    on 19 Mar 19

    Hi Richard, Thank you for your lovely 5 star review. We really appreciate your comments about the team at Cooper BMW in Sunderland. I will ensure Gary is recognised by his manager for his efforts. Many thanks, Chris H

  • Thank you Leanne & Craig.

    By Mike & Danielle on 18 Mar 19 | VERIFIED PURCHASE

    I would like to personally thank both Leanne & Craig, excelent service from start to finish. Professional and informative throughout. Having reluctantly converting from Mercedes drivers, we will most definitely be recommending BMW Sunderland to friends and family. We love the car and will definitely back for another in the future. Mike & Danielle

    Reply from Cooper Sunderland BMW

    on 19 Mar 19

    Hi Mike & Danielle! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!