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Eden Vauxhall Torbay

Rating: 2.6/5(5 reviews)

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Address

  • ORCHARD WAY
  • Torquay
  • Torquay
  • TQ2 7FA
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Opening hours

Not provided, please contact the dealer

Phone number

(01803) 912860

About us

NetworkQ was one of the first national used car programmes in the UK and is considered to be one of the most thorough and reliable used car programmes ever developed. Over the years, we have continued to motor forward, offering a comprehensive package of benefits designed to take all the worry out of buying a quality used car.

Approved VAUXHALL, CITROEN & PEUGEOT dealer

VAUXHALL logo

This retailer is part of the Vauxhall UK network

CITROEN logo

This retailer is part of the Citroen UK network

PEUGEOT logo

This retailer is part of the Peugeot UK network

COVID-19 safety measures

  • Social distancing measures in place
  • Contactless collection

Below are the safety options that Eden will be implementing:

Sales:...

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Featured stock

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Location

Address

  • ORCHARD WAY
  • Torquay
  • Torquay
  • TQ2 7FA
View map

Contact us

Need to reach us quickly?

Call or live chat with us to get a quick response to your query.

Call: (01803) 912860

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5 customer reviews

2.6 out of 5
40%
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60%

5 customer reviews

  • Kev D28 Jun 20
    5.0

    Excellent would recommend try Eden Torbay first.

    Just taken car in for its first service. During the current Covid 19 the protection in place for customers and Also importantly the staff at Eden Torbay was excellent. I dropped the car off early morning and had a call later that day to say it’s ready. Social distancing was excellent in handover and collect of the car. Well done. Third vehicle from Eden Vauxhall and about to purchase daughters first car from Eden. Can’t fault them, great service and competitive prices compared to other dealers.

  • T C17 Jun 20
    1.0

    Bad experience trying to buy a car off them

    Call centre called me after filling in trade in online for my vehicle against a car at this branch on the Saturday. I emailed the company photos of my car and more details about the car they wanted to know about then was told someone would get back to me on the Monday as there closed Sunday. Waited on Monday but no phone, checked website and they had increased the car by over £2000 pounds. Called the branch and was told cars can go up in price as well as down, surely when you are in the process of trying to buy this shouldn't happen..

  • Tom K23 Dec 19
    1.0

    Eden Vauxhall Torbay

    Recentally received my second 'product recall' through the post so emailed Eden Vauxhall Torbay requesting a collection for the work to be done as I cannot drive at the moment. They left a message on my phone offering a collection and asked me to confirm the date. I called them back to confirm but was told they had changed their mind as they believed the work would only take around an hour (the last product recall took 3 hours) so would now not be offering a collection. Will not use again.

    Eden Vauxhall Torbay24 Dec 19Dealer reply

    Good Afternoon Tom, Thank you for your review, although of course I am disappointed to hear of your disappointment with our After sales team after your recent recall. I personally take all feedback very seriously and would welcome an opportunity to discuss this further with you, in order to better understand where we went wrong and implement future improvements. If you were able to contact me directly at the dealership I would be very appreciative. Unfortunately I have no contact details available to me from here to make the call myself. Kind Regards. Russell Catlow, General Manager, EDEN Torbay

  • Suzanne R13 Feb 19
    5.0

    Excellent Service 5*

    Had a great experience with Eden Torbay. Bought a used car from them. Great sales guy Darren. He wasn’t a “hard sell” and was very helpful. A couple of issues with the car resolved immediately. Would not hesitate in recommending Eden. Great new sales room. And the service centre looks like a showroom. Really clean. Makes me confident in their ethos. Good knowledge and all round trustworthy staff. Thanks guys.

    Eden Vauxhall Torbay23 May 19Dealer reply

    Hi Suzanne - Great feedback thanks! I hope you are enjoying the car. I'll ensure your lovely comments are passed to Darren. Thanks Russell

  • Tim H17 Dec 17
    1.0

    Bad customer service from 2 of their managers...

    Eden Vauxhall Torbay agreed to carry out some warranty work on my Insignia. They knew the details of the warranty company and agreed to carry out the work so I had it recovered to them at a cost of £72. They then refused to carry out the work and the car was moved to another garage at my cost again! The service manager and branch manager were not helpful, they did not even offer a good excuse or apology for wasting my £72. No attempt was made to refund any of my money. I bought a brand new car from the company a few years back - never again. If this is the typical customer service you get from them I would not recommend them to anyone.

    Eden Vauxhall Torbay27 Jan 18Dealer reply

    Hi Tim, Thanks for your feedback. Firstly, please let me introduce myself, my name is Russell Catlow and I am the Branch Manager here at EDEN Torbay and I started on January the 2nd. I was understandably disappointed to read your review and I would really like to discuss this with you, however without your full name or your registration number I have been unable to pull up your contact details to contact you directly. If you are able to contact me directly to discuss this that would be most appreciated. I am available by phone on 01803 523506 or by email at russell.catlow@edenvauxhall.com. I look forward to speaking with you soon. Best Regards Russell

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