Customer Reviews (7)
Fantastic after sales service once again.
Bought my second car of these local lads because they're honest, trustworthy and above all, have an amazing attitude to giving after sales service to their customers. Bought my first car off them 3 years ago and wanted a change so took my business back to them because of the experience I had with them the first time around. They've not changed at all apart from the fact they've got more cars for sale which speaks for itself. My neighbour knows these local lads well and have said exactly the same thing to me. I cannot emphasise enough, if you're looking for a car whether 15 years old or something a lot newer then please visit them and make your own mind up. I know this review might look like it's been written by themselves but I can assure you it wasn't. I'm a genuine customer living in Cwmbran with genuine experience of buying 2 cars from Springvale Motor Sales. The lads are very welcoming, very caring and very human which is whats needed this day and age. Try them.
Very professional sales approach & after sale care
Bought a beautiful VW Touran, the guys are very professional in all aspects of sales, and most importantly, excellent after sales care. customer service is second to none and always sincere and willing to provide help and support. Responds to queries very promptly. would highly recommend buying from them.
Such a friendly helpful place, nothing is too much trouble even though I bought my car over a year ago the service has always been amazing, just this week my gear cable snapped, and I was stuck with my kids in the car, I gave these guys a call and they came straight out to me and my kids, took my car back to the garage and had it fixed by next day, just couldn’t say how really thankful we are .
Straightforward, and accommodating.
An overall great exeriance, no complaints. I called in advance to ask if the car I was interested in is still available and then headed down to have a look. I wasnt hounded and questioned, I was just given the keys to give the car a test drive. It was all very straight forward. My partner is in the market for a new car and we'll be calling up to see what they have available.
A TRULY UNIQUE CUSTOMER EXPERIENCE, A ONE OFF.
This was a truly distressed purchase, we were in immediate need of a replacement car and thank goodness we found Springvale. We couldn't get to the showroom immediately (no car!) but had seen a car that we were interested in and had discussed the details with Springvale. They then asked where we lived and came to collect us, most certainly not expecting that. They collected us in the car we had expressed interest in which allowed us to enjoy the experience of being driven in the car of our choice and being able to ask questions. I then had a test drive with them. When we disused the purchase, they presented the options and we secured a really good deal. All done in the form of a conversation, no selling, no pressure. Very easy, very calm. If that wasn't enough, he then took us to the garage where our car was awaiting collection. Again,we weren't expecting that. They helped with all the paperwork, and have been an absolute joy to deal with. Amazing.