Customer Reviews (22)
Outstanding service and excellent product
6 stars out of 5 if I could... I bought a top spec van for an outstanding reduction, and they kept it a lot longer than usual for me to be able to visit and test drive and decide to buy.
Great service, top quality van!
A great experience all round. Vehicle was as described if not better! Really lovely spec on our van and we will be adding a conversion on it soon. The whole team were very friendly and knowledgeable. Not a pushy sales team at all. Really happy with our purchase!
Pre-sales and the sales process was well handled, but aftersales was not great. We never received a habitation certificate for our newly converted campervan, and when we reported issues with the vehicle did not get any response (even to thank us for fixing them ourselves). In summary, we feel they would probably be OK for a "works" van when the details it are less important, but for the purchase of an expensive camper van, they need to be more attentive to their clients.
Reply from Great Oak Sales
on 02 May
Hi John, thank you for taking the time to review us. We are sorry you felt unsupported with our aftersales. We had been in touch with you various times & sent out manuals, upgraded your wheels, offered to pay for a battery when you wondered whether it was faulty (fortunately it was fine), called the DVLA with your V5 query and advised accordingly, offered to pay for a new wrench when yours broke. Unfortunately sending out the Habitation Certificate slipped through the net, something we are very apologetic for as you know. We have offered to pay for a full Habitation Service which will give you a new Habitation Certificate valid for a year. Just let us know when it's convenient for you and we will get this arranged. Many thanks, Great Oak Sales.
Vw T6 purchase - Excellent and friendly service
We recently purchased a Vw T6 from Great Oaks for conversion. From start to after sale they were extremely helpful, friendly, patient and professional. We would definitely recommend. Thankyou Great Oaks for such a positive experience, we are delighted with our van.
VW T6 van purchase.
Professional and attentive staff, very pleased with my VW van purchase.