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Trust Ford Staines

Trust Ford Staines

"As part of the biggest Ford dealer group in Europe, TrustFord has thousands of quality approved used cars in stock at any one time. Please click on the links below to see all our available used car stock, our special offers, and the wide variety of financing that is available across all our models. "

Services offered

  • Used Vehicle Sales
  • New Vehicle Sales
  • Parts
  • MOT
  • Servicing
  • Alarms
  • Finance
  • Fleet
  • Paint Shop
  • Accessories
  • Part Exchange
  • Warranty
  • Insurance
  • Motability
  • Body Shop
  • Vehicle Wanted
  • Delivery
  • Communications

Customer Rating

4.4 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (98)

  • Start well and then went down hill slightly

    By Ben 2 Days ago | VERIFIED PURCHASE

    The team were helpful and attentive to begin with but once you have chosen the car and made your decision to buy it the sales team become less attentive to you. Which I suppose is the case in any sales role, but to try and complete the sale seemed like they were doing me a favour, which left a slight bad taste. Also their attention to paperwork at the end, left a lot to be decided, with the final invoice having to be amended 3 times to get the correct figure we had agreed on. But the car itself is lovely and very happy that I brought it.

    Reply from Trust Ford Staines

    Today

    We are very sorry to see this feedback and are following up with the senior managers at Staines.

  • I picked up my new car on Monday

    By Douglas Finch 7 Days ago | VERIFIED PURCHASE

    I picked up my new car on Monday. And they had sent of for my new log book but put my old address on it. The near side tyre was low on air , no fuel in the car, and asked about carpet mats and was told that you don’t get them with a car that is only £ 23500. Plus they could do with telling you how much you have to pay not a good service....

    Reply from Trust Ford Staines

    5 Days ago

    We are very sorry to see this disappointing feedback. We are following up now with the senior manager on your behalf.

  • Excellent customer service.

    By R.Dhanjal 9 Days ago | VERIFIED PURCHASE

    Excellent customer service.

    Reply from Trust Ford Staines

    7 Days ago

    That's great to know - thank you so much for letting us know.

  • Quality service all the way through…

    By Ryan Lloyd 24 Days ago | VERIFIED PURCHASE

    Quality service all the way through buying my new car thanks to the Sales team that were all involved..

    Reply from Trust Ford Staines

    22 Days ago

    So delighted to see that you were well looked after! Very many thanks for letting us know. Happy driving in your new Ford!

  • The whole process of buying the new car…

    By Peter Howell 24 Days ago | VERIFIED PURCHASE

    The whole process of buying the new car was painless and easy.

    Reply from Trust Ford Staines

    22 Days ago

    Very many thanks for letting us know that you were looked after so well.