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Cooper Cobham BMW

Our awards

Highly rated for our customer service 2018

Cooper Cobham BMW

We have a wide selection of fully approved used and nearly new vehicles ready and available to test-drive. Whether this is your first BMW or your next one, our BMW specialists are on hand to help you find something which meets your requirements. We know you may have already carried out plenty of research on what you are looking for, so we are on hand to take you on a test drive, source you something in particular or show you around our vehicles. We tailor everything around you to make your experience easy, comfortable and enjoyable. Buying a car is exciting, so we want to give you the confidence that you are getting the best value for money, an amazing experience and of course, the best car. Being part of the Inchcape Group means there are many benefits along with flexible finance options to choose from. And the journey doesn’t just stop there, as we will always be on hand when your vehicle needs servicing, an MOT, genuine parts or simply just for advice. You can be sure that our fully trained technicians will give your pride and joy the TLC required. Plus, being part of the Inchcape family gives you free access to our Accident Aftercare benefit, available to all our customers. So please feel free to come and relax in our showroom and let us help you find your next car.

Services offered

  • New and Used Vehicle Sales
  • Part Exchange vehicles wanted
  • Flexible Finance and Insurance
  • MOT, Servicing and Warranty
  • Genuine Parts and Accessories
  • Accident Aftercare benefit for our customers
  • Delivery

Customer Rating

3.9 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (213)

  • No customer care or after sales service

    By Howard on 17 Apr 19 | VERIFIED PURCHASE

    Purchased a one year old BMW from Cobham BMW in February and they were more interested in selling add ons than looking after my needs as a customer. When I asked about the road tax I was told it would be included on the invoice and they then let me drive home in an untaxed vehicle, which I then discovered was in a much higher bracket to what was discussed. I found after sales service to be very poor, once the sale is completed then there is no customer care. I would not use this dealership again.

    Reply from Cooper Cobham BMW

    on 21 Apr 19

    Hi Howard, we regret to hear that you are displeased with your recent experience with us. We would like to have a better understanding about your experience. Please reach out to us at at your earliest convenience and we will do our best to resolve this with you.

  • Staff are everything

    By Mr Jon Butterworth on 18 Mar 19 | VERIFIED PURCHASE

    Parking an issue @BMW Cobham The most annoying thing was being kept waiting by the GAP insurance specialist for 20 minutes. He was unapologetic about his tardiness and frankly if he was my member of staff I would kick him out of the door. His attitude and the delay spoilt what would have been a pleasant buying experience. Kevin van Hinsbergh was a pleasure to deal with and I would wholeheartedly recommend him, just don't wait for the Insurance product specialist to spoil your day.

    Reply from Cooper Cobham BMW

    on 19 Mar 19

    Hi Jon, Thank you for your honest review about the service you received from our Insurance Advisor. This is not the sort of experience we want our customers to have when they visit our dealerships. I have copied this review and have forwarded it on to the Head of Business at BMW in Cobham. We will take this forward internally to ensure this is reviewed. Improvements will be made. Many thanks, Chris H

  • First Service:

    By JDB on 15 Mar 19 | VERIFIED PURCHASE

    First Service: Service was finished in less than time quoted. Very positive attitude of service advisor who kept me informed of progress.

    Reply from Cooper Cobham BMW

    on 17 Mar 19

    Thank you for the review, most appreciated!

  • Drop off was stressful due to confusion…

    By caroli on 14 Mar 19 | VERIFIED PURCHASE

    Drop off was stressful due to confusion over parking. Pick up wait was unduly long. But reception staff on desk were very polite and helpful.

    Reply from Cooper Cobham BMW

    on 16 Mar 19

    Hi Caroli, we appreciate your honest feedback, as we are always looking for ways to improve.

  • Prompt

    By Peter on 11 Mar 19 | VERIFIED PURCHASE

    Prompt, accurate and a clean place to drop off and pick up your car. Quality work done as promised.

    Reply from Cooper Cobham BMW

    on 13 Mar 19

    Hi Peter, we are very happy to have provided you with such a positive experience! We hope to see you soon!