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Cooper Cobham BMW

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Cooper Cobham BMW

"Our Commitment to you is to maintain the highest possible dealership standards at all times, whether you are searching for a new or Approved Used BMW or are an existing owner. If professional excellence matters to you, come and talk to the local experts."

Customer Rating

4 out of 5

Rating breakdown

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Customer Reviews (209)

  • No customer care or after sales service

    By Howard on 17 Apr | VERIFIED PURCHASE

    Purchased a one year old BMW from Cobham BMW in February and they were more interested in selling add ons than looking after my needs as a customer. When I asked about the road tax I was told it would be included on the invoice and they then let me drive home in an untaxed vehicle, which I then discovered was in a much higher bracket to what was discussed. I found after sales service to be very poor, once the sale is completed then there is no customer care. I would not use this dealership again.

    Reply from Cooper Cobham BMW

    on 21 Apr

    Hi Howard, we regret to hear that you are displeased with your recent experience with us. We would like to have a better understanding about your experience. Please reach out to us at [email protected] at your earliest convenience and we will do our best to resolve this with you.

  • Staff are everything

    By Mr Jon Butterworth on 18 Mar | VERIFIED PURCHASE

    Parking an issue @BMW Cobham The most annoying thing was being kept waiting by the GAP insurance specialist for 20 minutes. He was unapologetic about his tardiness and frankly if he was my member of staff I would kick him out of the door. His attitude and the delay spoilt what would have been a pleasant buying experience. Kevin van Hinsbergh was a pleasure to deal with and I would wholeheartedly recommend him, just don't wait for the Insurance product specialist to spoil your day.

    Reply from Cooper Cobham BMW

    on 19 Mar

    Hi Jon, Thank you for your honest review about the service you received from our Insurance Advisor. This is not the sort of experience we want our customers to have when they visit our dealerships. I have copied this review and have forwarded it on to the Head of Business at BMW in Cobham. We will take this forward internally to ensure this is reviewed. Improvements will be made. Many thanks, Chris H

  • First Service:

    By JDB on 15 Mar | VERIFIED PURCHASE

    First Service: Service was finished in less than time quoted. Very positive attitude of service advisor who kept me informed of progress.

    Reply from Cooper Cobham BMW

    on 17 Mar

    Thank you for the review, most appreciated!

  • Drop off was stressful due to confusion…

    By caroli on 14 Mar | VERIFIED PURCHASE

    Drop off was stressful due to confusion over parking. Pick up wait was unduly long. But reception staff on desk were very polite and helpful.

    Reply from Cooper Cobham BMW

    on 16 Mar

    Hi Caroli, we appreciate your honest feedback, as we are always looking for ways to improve.

  • Prompt

    By Peter on 11 Mar | VERIFIED PURCHASE

    Prompt, accurate and a clean place to drop off and pick up your car. Quality work done as promised.

    Reply from Cooper Cobham BMW

    on 13 Mar

    Hi Peter, we are very happy to have provided you with such a positive experience! We hope to see you soon!