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Donalds Volvo Ipswich

Donalds Volvo Ipswich

Donalds Ipswich is an authorised Volvo dealership offering new and used sales, servicing, MoT and parts throughout Ipswich and the local area. We are part of The Donalds Group, who operate six franchises throughout East Anglia at four locations.

Services offered

  • Used Vehicle Sales - Parts - Servicing - Insurance - Finance - Motability - Vehicles Wanted - Part Exchange - Body Shop - New Vehicle Sales - MOT - Alarms - Warranty - Accessories - Delivery - Fleet - Paint Shop

Customer Rating

3.5 out of 5

Rating breakdown

  • AutoTrader
    3.5(4 reviews)
Had an experience with this dealer?

Customer Reviews (4)

  • My first Donald’s experience

    By Mark B on 01 Sep | VERIFIED PURCHASE

    We first came to see the car on a Tuesday afternoon.After a while we where greeted by a sales executive who asked if he could help.I said we where interested in a vehicle he explained all about it gave us a part exchange price for ours.A week later we completed the deal very happy all round.

  • Great experience

    By Rob F on 13 Dec 19 | VERIFIED PURCHASE

    Great showroom and all staff welcoming. Loads of parking and great coffee.

  • Steer clear!

    By Mark V on 16 Jun

    After the purchase of my suzuki I have experienced what I would describe in my opinion of shocking cutomer service. I would not recommend nor use again.

    Reply from Donalds Volvo Ipswich

    on 17 Jun

    Mark, thank you for your feedback regarding the purchase of the Suzuki Vitara in May 2020 and I am sorry you feel you had such poor customer service after the taking delivery of the car. During May 2020, the dealership was operating with very strict social distancing measures which we had to adhere to. Pre-booked service customers were the only people other than staff that were allowed into the building. This was explained to all customers prior to arrival. The manufacturer issued PPE which was to be worn at the staff's discretion. The sales executive wore mask and gloves throughout May with every customer irrespective of profession, this was just simple hygiene measures. Again, I am sorry you feel you were not treated in the way you would have liked however with lockdown the industry has changed and we are adapting to the new situation every day to protect our customers, staff and families. We would welcome a phone call if you would like to discuss this matter further. Rob

  • After sales

    By Sean B on 28 Mar

    Great when we purchased the car but not so good afterwards, just seems that they can’t do enough , then when they have your money it’s a different story .