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Marshall Ford Bury St Edmunds

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Retailer awards 2019 finalist

Marshall Ford Bury St Edmunds

Marshall Motor Group is the 7th largest motor dealer group in the UK. The Group operates 101 franchise dealerships representing 23 different brand partners in 26 different counties across England. Our aim is to develop life-long partnerships with our customers, so that we can help you with all your motoring needs and enable you to buy with confidence, safe in the knowledge that you are dealing with a professional and friendly business. Call now to experience for yourself The Marshall Way...

Services offered

  • Part Exchange Welcome
  • New Vehicles
  • Used Vehicles
  • Finance
  • Warranty
  • Insurance
  • Parts
  • MOT
  • Servicing
  • Accessories
  • Body Shop
  • Fleet and Company Cars

Customer Rating

4 out of 5

Rating breakdown

  • AutoTrader
    4(4 reviews)
Had an experience with this dealer?

Customer Reviews (4)

  • Waste of time

    By Laina D on 15 Aug

    Dear ford, if I you have a policy then stick to it. The service I received today was well below that which is expected from a reputable dealer. Having sent in an online enquiry and phoned to confirm availability of a car I was told that I would NEED AN APPOINTMENT to test drive the vehicle so following instructions I booked in an appointment and drove 30 miles only to be told that a WALK IN was in fact then driving the car. I was then asked to wait to find out if it sold. I was then left waiting for an hour to be told to go home. Awful customer service and a complete waste of my time and petrol. DO NOT RECOMMEND.

  • Superb purchasE

    By Tracy E on 01 Oct 19

    Purchased a Renault Kadjar from Marshall bury Ford. Fantastic experience throughout even though I was not buying a ford the experience was superb from sourcing the car from another dealership to collection all sales staff were lovely and friendly, even down to a sales exec offering me a cup of tea whilst Kurt the sales exec I was seeing went to get a quote put together to Josh and Adrian who were on hand to help throughout the whole process, Valeting standards were great and the life-shine finish on my car was brilliant will definitely be back in a few years for my next vehicle.

  • Great Experience

    By amanda A on 22 Aug 19

    secured vehicle over the phone, had video sent to me, and delivered within 3 days to my house, all great, friendly team,

  • Very poor customer after service

    By Melvin S on 07 Jul 18

    Very poor customer after service don’t return calls to deal with problem