Customer Reviews (1)
Gained my trust with great customer service.
I initially felt vulnerable as a buyer and was nervous that I could be "duped" into buying a duff car - I travelled 90 miles as Donalds had the particular make and model I had been looking for. The salesman patiently answered all of my questions and sent a detailed video of the car so I could see it before I made the journey to Bury St Edmunds. He took his time to demonstrate the features of the car, explain all the paperwork and took me for an unrushed test drive. I didn't feel pressured, his good humour put me at ease and I am so far very happy with my purchase. The other people at Donalds were friendly, the showroom is clean and welcoming and I am happy to recommend them.