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Desira Fiat, Citroen & Abarth Bury St. Edmunds

Rating: 4/5(3 reviews)

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Address

  • Western Way
  • Bury St Edmunds
  • Suffolk
  • IP33 3SP

Opening hours

Not provided, please contact the dealer

About us

At Desira you can choose from a large range of Desira Approved Used cars. All come with: A minimum 12 months guarantee - Comprehensive vehicle history check - Multipoint preparation checks and safety check. PLUS use your old car as finance deposit. Outstanding finance? No problem. We price check our cars everyday to ensure you always get a great deal.

COVID-19 safety measures

  • Appointment only
  • Social distancing measures in place
  • Contactless collection

If you are concerned about visiting a dealership, please do not worry as we have added a number of safety measures to keep all customers and staff safe. Some of the measures we have in place are - Automatic Hand Sanitiser Stations at every Entrance, Plastic Screens to Shield both Customers and Staff, all Customer Facing Staff wearing Gloves and Face Masks too. One-way entrance and Exit, Safe Route Signage, Allocated Waiting Tables for Same households only and No Contact Appointments. Plus all ou...

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Location

Address

  • Western Way
  • Bury St Edmunds
  • Suffolk
  • IP33 3SP

Contact us

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3 customer reviews

4 out of 5
67%
0%
0%
33%
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3 customer reviews

  • David V11 Aug 18
    5.0

    VERIFIED PURCHASE

    Fantastic service. Willing to go the extra mile!

    Recently purchased a car and could not be happier! The staff there were very friendly and helpful. There was never any pressure or forced selling. The Sales Manager there was a really top guy and was so helpful he even managed to buy a car into the dealership that i was after that they did not have in stock. The whole process was explained very clearly step by step, so i always knew what was going on. Very very happy to have the perfect car i wanted at a very good price. And its all down to them!

  • Mrtmorgan M16 Nov 17
    2.0

    VERIFIED PURCHASE

    Felt pressured to buy

    The staff are all new and not particularly knowledgeable. Felt like the sales staff were just agreeing with us to make us buy the car. Felt pressured to buy - like the staff were desperate for the sale. They were quite open about being glad they got the sale rather than their colleague who had someone else interested in the same car. We bought the car only cause we really liked it, we nearly walked out on several occasions as both my partner and I really struggled with the sales woman we were dealing with. The follow up hasnt been so great either.

    Desira Fiat, Citroen & Abarth Bury St. Edmunds27 Jul 18Dealer reply

    Mr Morgan, I appreciate over 6 months has passed, but I wanted to reply to this simply to tell you that at our BSE site we are now undergoing several changes, including a new manager but particularly when it comes to staff skill; we pride ourselves on offering new starters an entry to our exciting industry though I am aware that with that comes inexperience, more so when we consider the model you bought is not one of our core manufacturers. That being said, I'd like you know that while it will not change your experience, knowing that the way in which we operate is getting better, I hope that in the future we may have an opportunity to do business again if we have the right vehicle. Thank you for your response.

  • John S11 Sep 19
    5.0

    10/10 for Desira Bury

    Had a great experience at Desira Bury. The staff were top quality and very helpful. Made it easy and painless.

    Desira Fiat, Citroen & Abarth Bury St. Edmunds12 Sep 19Dealer reply

    Hi John, Thank you for your comments and 5 Star Review. We really appreciate you spending your time to write a review. We are really happy to hear that you had a great experience at Desira Bury Fiat. We will be sure to let the team know that you are very happy with the service they provided - they will be very pleased to hear your comments. Again, Thank you so much - we look forward to seeing you again.

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