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Knights BMW Stoke on Trent

Knights BMW Stoke on Trent

As the MINI can offer the ultimate MINI adventure whether its new or a well bred Cherished car that you are seeking. Our exceptional MINI team are here to help you buy and care for your dream MINI.

Services offered

  • Used Vehicle Sales
  • New Vehicle Sales
  • Parts
  • MOT
  • Servicing
  • Warranty
  • Finance
  • Rental
  • Motability
  • Part Exchange
  • Delivery
  • Body Shop
  • Paint Shop

Customer Rating

3.9 out of 5

Rating breakdown

  • AutoTrader
    3.9(15 reviews)
Had an experience with this dealer?

Customer Reviews (15)

  • DO NOT USE - I was sold an unsafe vehicle

    By Kelvin B 10 Days ago

    Not to be trusted. Sold me a car that was clearly dangerous to drive. During the purchasing process I was informed via a video presentation that the front passenger side wheel was damaged. I then was informed that the wheel was buckled beyond repair and a replacement was arranged. Sales confirmed to me that the vehicle was subsequently checked for steering and/or suspension damage, no faults were found and that she would provide an AUC report to confirm. The report was not received. In a following telephone conversation, I was informed that the AUC report does not confirm the wheel geometry / steering efficacy. They appear to be issuing a refund but do not proactively communicate the status and after several weeks I am still without a car or a refund.

    Reply from Knights BMW Stoke on Trent

    9 Days ago

    Hello Kelvin We are sorry to read about your experience at our retailer, I believe your complaint is being dealt with by the Head of Business and Sales Manager. I understand that your car is being collected next Thursday. Kind Regards Arwa Middleton- Group Customer Retention Manager

  • Excellent buy-from-home service.

    By David T on 02 Jul

    Very pleased with the service I received. Good communication and the process of buying from home was simple, with no unexpected surprises or issues on delivery day. I'm very happy and would certainly recommend :)

    Reply from Knights BMW Stoke on Trent

    on 03 Jul

    Hello David Thank you for the 5 star review, fantastic feedback for the sales team . We are always delighted when customer want to share their experience. Thank you for taking the time to review Knights BMW. We hope to welcome you back in the future. Kind Regards Arwa Middleton - Group Customer Retention Manager

  • My experience was nothing but painless

    By Graham I on 07 Oct 19

    Excellent service nothing was to much trouble staff well manner and attentive to your needs top customer service

    Reply from Knights BMW Stoke on Trent

    on 08 Oct 19

    Hello Graham Thank you for the 5 star review,great feedback for our team here at Knights North BMW. We hope to welcome you back in the future, thank you for taking the time to review Knights North BMW. Kind Regards Arwa Middleton- Group Customer Retention Manager

  • Positive complaints.

    By Sarah S on 07 Oct 19

    We've been to BMW a few times, really enjoyed the Starbucks cafe but unfortunately this has been removed a bit of a disappointment, it went well with the ungrade market that BMW portray. On a more positive note :- The first impression of knights BMW is how welcoming the front reception staff were, especially the lady with blonde hair and is bubbly. (I do know her name,as I asked but it says you can't name people on your reviews.) We went into look at trade in cars, we spoke to the second hand car sales manager. What a genuine gent, he knew his cars in depth, gave us all the information we required and more. It is sales people like this all businesses should have, not just the ones that give you the chatter to part you from your money.

    Reply from Knights BMW Stoke on Trent

    on 08 Oct 19

    Hello Sarah Thank you for the 5 star review, a wonderful review for our staff to read. We really do appreciate when our customer take the time to review there experience within our retailer. We hope to welcome you back in the future. Kind Regards Arwa Middleton-Group Customer Retention Manager

  • Knights experience all good

    By john S on 07 Oct 19

    the BMW 535d M was my 5 th car from knights BMW, I bought it last month, I found the sales experience excellent, I dealt with Simon and Jason, the part exchange deal was above my expectations ,the car delivered on time , well presented and the salesman talked me though all the controls and upgrades since my last car, I have since recommended Knights to two friends ,they have and both bought cars, a 120 D M sport and a new X2?, both are delighted , a highly recommended dealer and I will visit again when the time to change comes around

    Reply from Knights BMW Stoke on Trent

    on 08 Oct 19

    Hello John Thank you for the 5 star review, thank you for such a fantastic review and more so for your recommendation. We could never ask for more them recommendation to family and friends. Thank you for taking the time to review Knights North BMW. Kind Regards Arwa Middleton-Group Customer Retention Manager