Customer Reviews (8)
Very poor service
Appalling. I sent my bike to SMC for repair following a fall at Cadwell Park. I was told that they would make it mechanically sound for £1500. When I collected it, it was overheating, not charging the battery and had a dangerous miss-fire in the rain. I sent it back. They had it for two and a half weeks. When I got it back, it was overheating, not charging the battery and had a dangerous miss-fire in the rain. I sent it back. It appears that there are more issues relating to the original fall than they had realised. They have washed their hands of it, but kept the £1500. The bike is unusable.
cannot repair my bike
i got mt brand new bike on the road on the 30th of December 2018 its already been in the workshop for over 2 weeks and i have returned it about 5 times i collected it today after it has had 2 repairs and it still has 2 faults i am now having to reject the bike using the consumer rights act as they seem unable to fix it i would not recommend these for a vehicle they do not return your calls appalling service
I've Bought 4 Bikes from Smc Now and have them take care of all my servicing and wouldnt go anywhere else. The staff are friendly, helpful and cant do enough for you. Keep it up guys, See you for my V4R soon
Dreadful after sales service
I made the mistake of buying a new motorcycle from these people and this is what happened.. Took my motorcycle in to SMC for a manufacturer recall. Their Service Department did such a " neat" job you'd almost think it hadn't been touched. They even managed to get the lightly rusted retaining bolts back in exactly the same position without disturbing the rust. When I was buying a new bike from SMC they never left me alone. When I needed service/warranty work they were difficult to get hold of. Left messages for the Service Department to get back to me 4 times throughout one day. No one had the courtesy to return my calls. Only when I ranted a bit and requested a call from the General Manager did I get a response. I'd just like to add this is an honest review. I'm just an ordinary guy who loves motorcycles, doesn't mind paying for good service but hates being lied to. I wouldn't trust them to make me a cup of coffee
Superb Service Throughout
Today I went to SMC to have a look at a bike that they advertised. I was dealt with by Mark who was a gent throughout....friendly, attentive and accommodating. I bought the bike! I was offered 10% discount on clothing. As I've starting biking again from scratch, I decided to look around the clothing. I ended up buying the full kit from top to bottom. Jane dealt with me throughout. Again I found her really helpful and knew the gear she was selling. All told an excellent service. Well done SMC!