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Barlows Motors Ltd T/A Stoke Skoda

Barlows Motors Ltd T/A Stoke Skoda

Welcome to Robert Eardley & Son

Services offered

  • Used Vehicle Sales l New Vehicle Sales l Parts l Servicing l Insurance l Warranty l Finance l Vehicles Wanted l Part exchange l Delivery l Body shop l Paint Shop

Customer Rating

3 out of 5

Rating breakdown

  • AutoTrader
    3(6 reviews)
Had an experience with this dealer?

Customer Reviews (6)

  • Satisfied customer

    By Peter L on 05 Mar 18 | VERIFIED PURCHASE

    Knowledgeable sales person, polite and not pushy. Very thorough and unhurried .

  • Be aware when buying a second hand car from here

    By Roger S 19 Days ago

    Very disappointed with the service. Bought my daughter her first car from there was supposed to have full service history but there was a gap. was told they would get the service book updated and post it to us as we had travelled 100 + miles to get the car. The service book arrived eventually but hadn’t been updated as promised. Then this week we find out that the spare key doesn’t actually work for this car. Very poor service would expect better from a dealership.

  • Buyer beware

    By John E on 16 Oct 19

    On the 24th September 2019 Paid a £100 fully refundable reserve fee Today 16th October 2019 and still waiting for refund Full of promises in reality cannot be trusted Let's hope the bank can get the money back Think before you part with your hard earned cash Their word means absolutely nothing

    Reply from Barlows Motors Ltd T/A Stoke Skoda

    on 18 Oct 19

    Apologies for the delay, the salesman in question had left the company, we have sorted sorted the refund for you today John


    By Rachel S on 14 Feb 19

    Amazing team, I rung the garage quite a few times as I was travelling a distance to collect the car. Everyone I spoke to answered my questions straight away. the salesman I dealt with made the transaction of buying a car so easy no pressure or up sell.

  • Don’t be fooled by this company

    By Ben C on 20 Nov 18

    Appalling customer service, they are only interested up until you have signed for the car, the after care is rubbish, I bought my first Skoda a few minor issues which were raised before signing for the car, they aimed to fix them but they needed to order parts, silly me trusted their words and signed for the car and took it home, I made several calls to trace when the outstanding jobs could be done but every time the person I needed was busy with other customers and would call me back, not one phone call yet before the car was signed over I got several phone calls and was updated which was brilliant, after no phone calls I decided to go in only to be ignored, no apology nothing and a part that had been ordered and that was supposed to be delivered prior suddenly changes it’s date, I really wish I did more reaserch before giving them my custom! Robert eardley stoke never again, you need better training on your customer service skills!!!! By far the worst after care I have ever receive!

    Reply from Barlows Motors Ltd T/A Stoke Skoda

    on 15 May 19

    I am sorry that you appear to have had a poor experience at Robert Eardley Skoda that is out of character with our normal responses and I am keen to obtain some assistance to resolve your issues. Unfortunately I am unable to identify you from the information provided and ask that you contact me directly on 01782 562666 so that i can take action to help you. General Manager