Customer Reviews (4)
Recent purchase from Hartwell Banbury
Outstanding customer service received from both the sales executive and finance manage respectively... continually keeping me informed, the app facility for information and signing of paperwork was incredibly useful, particularly in current times.
I would certainly recommend ford
My experience at hartwell, ford , Banbury was excellent. I have just bought a new Fiesta .the salesman was very helpful, answered all my many questions ! The showroom is comfortable and airy. He helped me through the paperwork ( mostly on- line due to the virus, which he helped with) The car is sanitizer fully so I was able to test drive the car myself which is a great help with choosing the right vehicle.
Beware when car is supposed to have been serviced
The salesperson was very helpful and couldn't have been nicer. On collecting the car, we found that the supposedly repaired window did not raise or lower properly and both windows were screeching when in movement. The windscreen was dirty and there were cobwebs on the side mirrors. We took the car to have sensors fitted the same day and the fitter found a wire hanging down that was related to the brakes. We had been told this car had been thoroughly checked! Had it been put up and checked underneath, this would have been seen. On contacting a sales person, he was very defensive and needs training in dealing with irate customers. WE now have to take the car over an hours drive to take it back for repair.
Excellent service from start to finish, spoke to various members of the sales team and they were all really helpful, would certainly recommend and purchase from again!