Customer Reviews (4)
Great friendly and competitive Ford dealership.
Bought numerous cars from Cramlington Ford over the years , for myself, my wife and both of my parents. Very friendly and helpful, love how they give you their best deal without hours of haggling, you decide if it’s right for you. The sales team have helped sort deals for years now, and they service all of our cars too. Highly recommended and our only port of call when looking for anything Ford. Thanks for years of service.
Proper good dealership very trusting
I have had a few cars from Cramlington Ford last one under the scrappage scheme staff could not be more helpful everything explained nothing to hide thats why they have been trading a long time
Absolute rubbish don’t recommend to anyone
While buying my new ford everything was fine but once bought it went down hill.They put the car in the showroom when l picked it up it wasn’t washed there was no proper transfer and they didn’t give what they agreed rubbish
Reply from Cramlington Ford
on 17 Nov 18
To every story there are two sides : YOUR dual controls installer was appointed by YOU at 11am, you arrived UNAPPOINTED at 1pm expecting to collect your car. Unfortunately, our Sales Consultant had appointments he was concluding at this time. I offered you assistance, which you refused, as you had an appointment, and you just wanted the keys to get away. The was clean and ready to go, so I presented the keys to you. On our follow up, you refused a second handover appointment, and, this week hung up on our Sales Consultant. "they didn't give what they agreed" - we can only assume you refer to the extended warranty, which is in place, and the spare wheel, which had been awaiting collection for 4 weeks, when we could have done the "proper transfer" you did not have time for.
Great to deal with, honest and open transaction, fantastic staff to deal with, would highly recommend