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Cooper Norwich MINI

Customer Rating

4.9 out of 5

Rating breakdown

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Customer Reviews (148)

  • Excellent buying experience

    By SL on 18 Mar | VERIFIED PURCHASE

    Excellent buying experience, no pressure from very knowledgeable sales person. Day of collection was seamless and relaxed. Would definitely recommend. The only thing that spoilt the experience was receiving a letter from Mini/BMW (not the dealership) two days after sale congratulating me on my purchase but was addressed to someone other than me but at my address. This is not a good customer experience.

    Reply from Cooper Norwich MINI

    on 20 Mar

    Sl, thank you so much for the positive review! Thank you so much again for your feedback! We hope you have a great day!

  • Always a pleasure at MINI Norwich

    By Sophie on 18 Mar | VERIFIED PURCHASE

    Always a pleasure at MINI Norwich, nothing is too much trouble and everything is done to ensure an enjoyable experience. I'm so pleased I have a Mini; the after sales care you receive is second to none.

    Reply from Cooper Norwich MINI

    on 20 Mar

    Sophie, thank you for sharing your positive experience! Thank you again for the great review!

  • Had a great experience from beginning to end…Than…

    By Tina on 18 Mar | VERIFIED PURCHASE

    Had a great experience from beginning to end with Cooper Norwich. Mainly due to Glen Mcmillan who was so helpful and pleasant to deal with all the way through and really looked after me when I went to collect the car. Really happy with my new car and the customer service I received. I travelled from London to collect the car which I purchased having seen personalised video's. Was well worth the long journey.

    Reply from Cooper Norwich MINI

    on 20 Mar

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • Excellent and friendly service that was…

    By Lotty on 14 Mar | VERIFIED PURCHASE

    Excellent and friendly service that was carried out much quicker than I expected.

    Reply from Cooper Norwich MINI

    on 16 Mar

    Hi Lotty, Thank you for your 5 star review. We're pleased your visit was short and sweet for all of the right reasons! We hope to see you again very soon. Many thanks, Chris H

  • I give 5 star.

    By Mrs Youping Zhou on 12 Mar | VERIFIED PURCHASE

    I give 5 star.

    Reply from Cooper Norwich MINI

    on 14 Mar

    Hi Youping, Thank you for taking the time to leave us a 5 star review. We really appreciate your positive feedback. Many thanks, Chris H