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Rockar Land Rover Westfield Stratford

Our awards

Highly rated for our customer service 2020

Rockar Land Rover Westfield Stratford

We're Rockar and we’re changing the way you buy your car. Search and configure your new car, part exchange your old car, choose a finance option that suits your needs, checkout, and then track delivery online. All without a sales person steering the process. Alternatively, you can pop and see us at our digital store based in the Westfield shopping centre in Stratford, where you can chat to our Angels who are product experts (and genuinely nice folk). They aren't paid commission, so you get all the info you need without feeling pressured. In a nutshell, we hand control well and truly over to you. Interested? Visit us online today

Customer Rating

4.8 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (241)

  • Thoughtful

    By Sir Alan Yarrow on 24 Jul 20 | VERIFIED PURCHASE

    Thoughtful, conscientious and very helpful

    Reply from Rockar Land Rover Westfield Stratford

    on 29 Jul 20

    That's what we like to hear! We're so glad you enjoyed your Rockar experience Alan :-)

  • My second purchase from ROCKAR and…

    By Mark Burridge on 24 Jul 20 | VERIFIED PURCHASE

    My second purchase from ROCKAR and another stress free transaction. Highly recommended. If you’re fed up or disenchanted with the traditional showroom purchase then try ROCKAR. No hard sales, no pressure, no stress and the new car is delivered to your door with a full tank of fuel. Their part exchange prices are excellent, their car prices and finance charges low. What’s not to like.

    Reply from Rockar Land Rover Westfield Stratford

    on 29 Jul 20

    Hi Mark, it's great to hear you are a loyal customer of Rockar! This has made our day! Thank you for the lovely comments - we're really glad you've enjoyed your Rockar experience. We love sharing pictures of our happy customers with their new car, so feel free to send us to helpme@rockar.com & we hope you thoroughly enjoy your new car! We hope to see you again soon :-)

  • Generally good, but...

    By Anne-Marie on 23 Jul 20 | VERIFIED PURCHASE

    Very pleased with the car and the package, but just some fairly minor gripes, but which tarnished an otherwise decent experience: -Car was being collected by my husband on my behalf, and there were mixed messages around if that was possible or not (told it was, then it wasn’t [after had then booked flight over and ferry back to Ireland in his name], then it was...!) -Apparently an overnight system refresh wiped all of our previously signed uploaded documents, so had to re-load. Not so much as a “sorry” for the inconvenience of this -No clear communication as to where to collect the car. Had assumed it would be somewhere around their showroom at Stratford (as their address online shows for Rockar), only for someone to advise me (when I was there) that it was at an industrial estate a 10-minute drive away. Would have been nice to have been clearly advised of this basic piece of information in advance -Final point is also to do with communication: had someone call me the day before coll…

    Reply from Rockar Land Rover Westfield Stratford

    on 29 Jul 20

    Hi Anne-Marie, thank you for taking the time to leave us a review. We're glad the majority of your Rockar experience was excellent but sorry to hear there was some issues with communication. All of the relevant teams have been made aware of this situation. We are open to all feedback and will certainly look into your experience to see what we can improve in the future. If there is anything else we can help with, please do contact us at helpme@rockar.com :-) Thank you again for choosing Rockar!

  • Fantastic service and extremely helpful.

    By Juanita Hurley on 17 Jul 20 | VERIFIED PURCHASE

    Fantastic service and extremely helpful.

    Reply from Rockar Land Rover Westfield Stratford

    on 29 Jul 20

    That's what we like to hear! We're so glad you enjoyed your Rockar experience Juanita :-)

  • Great Service

    By Julian on 10 Jul 20 | VERIFIED PURCHASE

    Despite the travails of COVID, the Rockar team have delivered an amazing experience and a fantastic new car!! Couldn't have been happier with service.

    Reply from Rockar Land Rover Westfield Stratford

    on 29 Jul 20

    Thank you for taking the time to leave us a review, Julian- we're really glad you've enjoyed your Rockar experience. We love sharing pictures of our happy customers with their new car, so feel free to send us any to helpme@rockar.com & we hope you thoroughly enjoy your new car! Thanks again for choosing Rockar :-)

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The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.