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Rockar Jaguar Westfield Stratford

Customer Rating

4.8 out of 5

Rating breakdown

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Customer Reviews (65)

  • Ordering a new car from stock was easy…

    By laurence cohen 27 Days ago | VERIFIED PURCHASE

    Ordering a new car from stock was easy and the fact that everything could be processed over the internet made it easy. The stock to choose from was extensive. When I had a query it was dealt with quickly and accurately

    Reply from Rockar Jaguar Westfield Stratford

    10 Days ago

    Hi Laurence, thanks so much for taking the time to review your experience! We are really happy to hear you enjoyed the journey buying a stock with us and we could help you where you needed it. Thanks for sharing. :)

  • Buying an ex demonstrator

    By Damien on 20 Sep | VERIFIED PURCHASE

    Very knowledgeable and great deals with relaxed customer service

    Reply from Rockar Jaguar Westfield Stratford

    10 Days ago

    Hi Damien, thank you for taking the time to give us your feedback. We are super happy you enjoyed your experience with Rockar! :)

  • One week on from informing me that the…

    By Ralf on 16 Sep | VERIFIED PURCHASE

    One week on from informing me that the car could not be delivered to due a fault, there had been no update. Poor service initially for a brand new vehicle purchase. Follow up: to give Rockar credit, they called almost immediately after I pointed this out, with a full apology and a plan for improving service. Was impressed with that.

    Reply from Rockar Jaguar Westfield Stratford

    10 Days ago

    Hi Ralf, we are sorry to hear about your negative experience and that communication was poor on our end. Our goal is the total satisfaction of our customers and to provide a positive experience, so we are sorry this was not the case on this occasion. I believe our team are in touch to resolve your issue, but if there is anything we can help with please do contact us at [email protected]

  • Completely refreshing to deal with…

    By Simon on 06 Sep | VERIFIED PURCHASE

    Completely refreshing to deal with Rockar instead of dealing with car salesman trying every trick in the book to maximise their commission. Was not pressurised at all and was given advice that was made not to earn more money out of me. Holly was particularly helpful and all the financials were transparent. Hope this continues to delivery.

    Reply from Rockar Jaguar Westfield Stratford

    10 Days ago

    Thank you for taking the time to leave us some feedback, Simon. We're so glad to hear that you thoroughly enjoyed your Rockar experience and that Holly did a great job! We will be sure to pass your comments on to the team :-) enjoy your new car and we hope to see you soon! Thank you again for choosing Rockar!

  • I’m happy

    By Tarwinder on 04 Sep | VERIFIED PURCHASE

    I’m happy with your service

    Reply from Rockar Jaguar Westfield Stratford

    10 Days ago

    Thank you for your review, Tarwinder. We're so glad to hear you were happy with the service from us here at Rockar! We hope you enjoy your new car :-)

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The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.

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