Customer Reviews (3)
1st (not last) time at Marshalls.
Fantastic service! A huge thank you to the sales executive. Helped us out immensely. We didn't think we could stretch to the car we wanted but they gave us a great deal. When we went for a test drive was told they would top up with fuel so that we could drive as far as we liked. An proper test drive without any pressure. Have owned BMW's in the past but never from a BMW dealership, always thought it would be too expensive. Wrong! A full year warranty as standard, a great trade in price and knowing that everything has been checked to BMW standards. Wish we'd gone there last time.
Outstanding Customer Service from Mark
The service and care that Mark provided with our new BMW at Marshall Scunthorpe BMW went above and beyond. We ordered the car pre Covid lockdown and were expected to receive the vehicle around middle of May 2020. But due to the lockdown and reduce workforce in the factories in Germany there was a delay in getting our car manufactured. Mark called to advise that there was a delay and kept us up to date with progress. I was able to contact him directly to get progress updates and he was very reassuring that the car would be delivered by the revised date. When the car did finally arrive it was delivered to the Grimsby branch, upon returning from furlough he managed to get the car transferred to Scunthorpe, taxed and complete the paperwork so that we could collect within 2 days. Marshalls is not my local BMW dealer and I believe I made the right choice to trust them with my new car. I didn't use my local dealer (Sytner) as the service I get from them is very poor.
We Went Back And Weren’t Disappointed
We bought our new BMW X3 M40i SUV at Marshalls’ of Scunthorpe recently. We had previously bought a new X5 there so we knew the service would be excellent. The thing about Marshalls’ is the total lack of ‘patter’ you get honest, professional and courteous service along with a fair deal and great after sales service. Nothing is too much trouble, the sales manager and/or business manager are always around to advise and mediate deals and you just get treated as you should, as a valued customer.