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Perrys Blackburn SEAT

Customer Rating

4.6 out of 5

Rating breakdown

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Customer Reviews (13)

  • Very Mixed Review

    By Alison on 02 Mar | VERIFIED PURCHASE

    I was very happy with their before sale customer service. They listened to my needs and tried to find a car to fit. I was a customer of a sales manager. After I had agreed upon a car and signed (with a good deal) I was passed to a different person who didn't listen to me. When I spoke on the phone to him later I wasn't happy with his customer service. I explained this to the manager who agreed to deal with me himself. I had been told the car came with a tom tom - but it was locked in the cupboard and no one had a key that was still in work (it was after 5pm so it was possible). I was told I would have it in 48hours or so. I bought the car in October 2018. After numerous phone calls and me eventually getting very stroppy I received my satnav on 28th Feb 2019 - It was not a tom tom! At point of sale I was told it was a tom tom and I explained how pleased about that I was as my mum's sat nav (Seat's own platform on a garmin) was rubbish - not user friendly and frankly not suitable for t…

    Reply from Perrys Blackburn SEAT

    on 05 Mar

    Hi Alison, thank you for taking the time to let us know about your recent experience. We're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this to our attention. If you are willing, please contact us at [email protected] so we can work towards a resolution. We look forward to hearing from you. Angela

  • Fantastic customer service

    By Jason fyles on 21 Feb | VERIFIED PURCHASE

    Fantastic customer service. Extremely organised and punctual and always willing to go the extra mile. This is my 4th car from Perry’s and all my next cars will be bought from there too. Highly recommended. 5*****

    Reply from Perrys Blackburn SEAT

    on 28 Feb

    Hi Jason, your recommendation means so much to us. Thank you for your feedback and for your continued business at Perrys. Have a great day, and enjoy your new car! Angela

  • I reckon if you get a good car at a…

    By Customer Dave Pooley on 21 Feb | VERIFIED PURCHASE

    I reckon if you get a good car at a decent price without much fuss then it is job done.

    Reply from Perrys Blackburn SEAT

    on 28 Feb

    Hi Dave, thank you for your positive review! We appreciate you taking the time to leave us this feedback. Have a fantastic day! Angela

  • Excellent service

    By Mary on 21 Feb | VERIFIED PURCHASE

    Excellent service

    Reply from Perrys Blackburn SEAT

    on 28 Feb

    We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Perrys Motor Sales Ltd! We sincerely thank you for the positive review, and look forward to seeing you again soon! Angela

  • Great polite efficient

    By Gail on 01 Dec 18 | VERIFIED PURCHASE

    Great polite efficient

    Reply from Perrys Blackburn SEAT

    on 05 Dec 18

    Thanks for the 5 stars and lovely comments Gail. It really is appreciated. Have a great day and happy motoring. All the best, Caitlin