Cooper Thames Ditton Mini

Cooper Thames Ditton Mini

"Cooper Thames Ditton has a wide variety of Cherished MINI's and dedicated MINI team to assist with your selection from both Cooper Thames Ditton stock and group stock."

Services offered

  • Used Vehicle Sales

Customer Rating

3.8 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (90)

  • Service was quick and fast however they…

    By Emily on 16 Mar | VERIFIED PURCHASE

    Service was quick and fast however they said they would clean my car and it’s not be cleaned at all as far as I can see. Doesn’t look touched! Quite dissapointed to see this.

    Reply from Cooper Thames Ditton Mini

    on 18 Mar

    Hi Emily, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are passing at any time please do let us know and we will arrange a wash and vac for you at your convenience.

  • MINI Service experience

    By Mr. Neil Cooper on 11 Mar | VERIFIED PURCHASE

    Service was done on time and they even sent a helpful video by email to highlight a couple of areas of concern. Also, it was very efficient in terms of taking payment on the day of the service. However, I had arranged to pick up the car from the dealership the following day at 11am. Upon turning up, they didn't seem to know where the car was, upon locating it, it became clear that it was parked as part of a large parking lot with cars behind it and in front of it.

    Reply from Cooper Thames Ditton Mini

    on 13 Mar

    Hi Mr. Neil Cooper, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not 100% satisfied with your visit but will use this as an opportunity to improve. We hope to see you again.

  • The staff were very helpful

    By Paula on 04 Mar | VERIFIED PURCHASE

    The staff were very helpful and knowledgable I luv the mini and this is my 3rd purchase from the company

    Reply from Cooper Thames Ditton Mini

    on 06 Mar

    Paula, thank you so much for the positive review!

  • Appalling customer service.

    By Laura on 11 Feb | VERIFIED PURCHASE

    Total chaos, utter shambles, dreadful customer service, no communication - the list goes on. My car was booked in for a service 2 weeks later than I wanted it to be because that was the next date that a loan car was available which I need to get to work. The evening before the service, I was called to say that no loan car was available. No time to make alternative arrangements and the service was close to overdue so I had no choice but to take a very last minute day off work. Arrived to find the place in total chaos, my car was not on the list apparently (it must have been - I was called the night before about my booking) and a very rude receptionist clearly sick of dealing with all the chaos and unhappy customers she must have to deal with on a day to day basis. Towards the end of the day, I had had no update and was, by this time, dubious that my car was going to be finished on time so, not wanting to be left for the weekend without a car, I attempted to call the service team f…

  • Great experience

    By Mr. Frederick Worth on 07 Feb | VERIFIED PURCHASE

    Great experience. Went the extra mile. Thank you Aadam.