Cooper Thames Ditton Bmw

Customer Rating

3.1 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (154)

  • Best to shop else where tbh

    By Nick Shas on 11 Apr | VERIFIED PURCHASE

    Will go above and beyond to sell you the car but hope your interaction ends there because the after sales is non-existent. No one answers their calls and impossible to get a hold of anyone. Be sure to also carefully check the car you're buying because any minor issues or cracks, they'll just say you knew it was there and refuse to fix it.

    Reply from Cooper Thames Ditton Bmw

    on 13 Apr

    Hi Nick Shas, Thank you for your review. I'm disappointed to see that you've had a poor experience and we would like to work towards a resolution. So if you are willing, please contact us and provide your registration number and contact details, we'd be happy to discuss this further with you. Please email us at tellusmore@inchcape.co.uk. Please mention this Trustpilot review in your email. We look forward to hearing from you. Regards, Emma

  • Great Service! Thanks Andrei!

    By Mr Enzo Guida on 17 Mar | VERIFIED PURCHASE

    Andrei at BMW Thames Ditton was fantastic! He was extremely helpful and kind and was very responsive to all the questions I had when deciding on the options I wanted on my new BMW X1. He was always keeping me updated throughout the delivery process and even drove to my work for me to sign some documents so I didn't have to take to much time off from work which I was really grateful for. I would really recommend speaking with or buying a car with Andrei. I couldn't be happier with my new car and the whole experience with BMW!

    Reply from Cooper Thames Ditton Bmw

    on 18 Mar

    Mr Guida, thank you for sharing your positive experience!

  • Good service from the technician but…

    By Jacqueline on 14 Mar | VERIFIED PURCHASE

    Good service from the technician but disappointed that the car is not valeted anymore before being returned

    Reply from Cooper Thames Ditton Bmw

    on 16 Mar

    We appreciate your honest feedback, as we are always looking for ways to improve. If you have any further questions, please give us a call. We're always happy to help!

  • Do not use BMW Thames Ditton for car…

    By Mr Neil Lloyd on 15 Feb | VERIFIED PURCHASE

    Do not use BMW Thames Ditton for car service. It is appalling. Arrived to collect my car and completely ignored. Had to go find my service agent myself, even though car was ready. Car is driven up uncleaned: blocked in so couldn’t do it was the excuse. Service monitor was not reset: computers down, couldn’t do it. You will have to bring it back. Tried to leave but blocked in with many other customers by skip lorry for the garages metal waste. Arrived at 1650 but didn’t get away until 1750. Mechanic told me it was always like this. £400 for first service, not cleaned, service monitor not set, got to bring it back, hour to pick up.....could it get any worse. Last time they forgot to secure the engine cowling so it rattled so had to bring back and you always have to wait ages. Don’t go here!!!

    Reply from Cooper Thames Ditton Bmw

    on 18 Feb

    Hello Mr Neil Lloyd, we appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing, please email us at tellusmore@inchcape.co.uk so we can work towards a resolution. We look forward to hearing from you.

  • Great customer service and a relaxed…

    By Mr Parkes on 08 Feb | VERIFIED PURCHASE

    Great customer service and a relaxed pressure free experience. Will happily deal with them again and recommend to friends and family.