Customer Reviews (22)
Skoda Dartford gives excellent service
I have been with Skoda for years. I have been with Skoda Dartford since they relocated. All the staff are very helpful and I don’t have a bad word for any of them. Any problem with my car is always dealt with as soon as possible. I know staff are there to get the job done but I feel they go the extra mile. I would recommend a Skoda car and recommend Dartford.
Initially, at point of sale, we were happy with the service provided. However, on picking the car up (the original salesman was away on a course) we felt less of a valued customer but more of a hindrance as were were rushed to leave "due to another appointment"! Then after had the car for a few weeks with the car covering only covering a couple of hundred miles (it should be noted that the car had been bought for our son who was close to taking his driving test), the clutch started to make a noise. We took the car to our local dealer who agreed to investigate and determined that things were not right. The local garage wanted Motorline SKODA Dartford to share further investigative costs, but it took a further month before an agreement was reached. The conclusion being that the clutch was faulty and would have been at the point of sale, so my only take away is that Motorline SKODA Dartford knowingly sold a sub-standard vehicle. For this reason I would not recommend them to anyone.
Reply from Motorline SKODA Dartford
on 22 Apr
Hi Paul, thank you for your feedback. We're disappointed to hear that you feel you did not receive the level of service expected and we are keen to investigate further. Please get in touch with us directly to discuss in more detail. Kind regards, Tristan.
Staff where friendly and helpful. It took no time at all to get the car I wanted
I HAVE HAD 3 NEW SKODA VEHICLES FROM MOTORLINE DARTFORD. I HAVE BEEN MORE THAN PLEASED WITH THE LEVEL OF SERVICE.
Skoda Karoq purchase
We purchased our car for a good price. The service from Motorline Dartford was thorough and friendly.