Customer Reviews (20)
Purchase of Toyota Aygo Sept 2020
Recently bought a car from bluebells motors. Had afew minor issues with it but the team from bluebells came and collected it from my house when it suited me to resolve the problems. Still had 1 small problem when it was returned but was able to get my own mechanic to sort that and was reimbursed for that bill, no problem at all. Am happy with my 'new' car and the service of the team at Bluebells, thank you.
How to not sell a car
This was an absolute shambles of a viewing. Firstly, without being told, there was another viewing of the exact same car less than an hour before i had scheduled to go. Would have been great to drive 3 hours to then find out it had just been sold. Luckily they were late but arrived at the same time as us. Then we get on to the car itself. It was not as described, i was told bodywork was in good condition, but it had clearly had a collision of some kind with an impact area and then further lacquer peel around the car, all hidden in the photos. Started the car and it had an Engine Management light on. Tried to ring the dealer throughout but they refused to pick up and instead only spoke to the people that were there first. Absolute disgraceful service. Do not recommend at all.
Reply from Bluebells
on 20 Aug
Hi Ben, Thank you for your review. On this particular occasion, there was some miscommunication around your time of arrival. Due to the COVID-19 pandemic, we have implemented certain safety processes, one of which includes only having one viewing at a time to minimise contact between prospective customers and us. As we were unaware that you were coming to view the car (due to no appointment booked), there was a party booked in with us ahead of you arriving. As we have minimal face to face contact with our customers, we were unable to communicate with both yourself and the party arriving ahead of you at the same time. The car was described accurately to you over the phone and you were told the price reflected the condition it is in. It is unfortunate that your viewing experience was not great, however we can assure you that with appointments booked in with us, we ensure a positive and rewarding viewing experience and this is evident from our other reviews. The Bluebells Team
Great service, great car!
Excellent service, the salesman was very professional and maintained social distancing throughout, providing me with a contactless purchase. Very pleased with the quality of the car, I will definitely consider buying a car from here in the future and will be referring family and friends.
Covid 19 safe buying experience
The car was as described on the advert with a few extra signs it had been stored under a tree. Was able to negotiate a reduction in cost to make up for this though. After driving the car for a couple of days the engine light came on and after a diagnostic the intake manifold needed replacing and this was all covered under the warranty. Overall I had good service although there were a couple of teething issues to do with banking issues but this was out of their control. I would buy again from this company.
Wonderful staff - and phenominal stock. BMW 528i
Bought a great BMW 528i from Bluebells in April 2020. Salesman was very polite and welcoming to all of my queries on the car and knew a lot about it's history. Upon delivery of the BMW, it was exactly as had been described in the advert and had been thoroughly valeted by Bluebells and was in wonderful condition. The car it self had a completly full service history and had been beautifully maintained. Bluebells also dropped the car off for me in Wales (135 miles) which was greatly appreciated and saved me a lot of time. The salesman was very curtious in checking the delivery had gone as planned. To summarise: the staff are very friendly and knowledgeable about the stock, the car is exceptional and have been really happy with the service. I see my self keeping this car a while but would definitely come back to Bluebells and would really recommend for anyone looking for a high quality used car.