Customer Reviews (6)
POSITIVE EXPERIENCE WITH SERVICE MANAGER AND TEAM
First time in any dealings with Hemel branch, following the recent closure of my home town Branch in Borehamwood. Initial call with young lady was good, and followed up on the day with Service manager was very helpful, kept me informed relative to the issue and need for initial servicing of my Mereva, having called couple of times during the day, polite and courteous. When collecting the car late afternoon another gentleman kindly offered a coffee, overall very impressed. My son, daughter and myself have all brought cars from Evans Halshaw in Borehamwood, the replacement dealership will not be graced again with our presence, this initial experience with Hemel has certainly created a good first impression.
I won’t be returning
In the past I have bought 3 cars from this branch and I would say that the experience has been good. I recently returned to spend a considerable amount on a Astra Sports Tourer to find a completely different experience. The person I eventually coaxed from hiding was unhelpful with a ‘ can’t be bothered attitude’. I tried to raise some enthusiasm from her to no avail. Putting this aside, I returned yesterday looking for a smaller car for the family runaround . This time we were met by a younger guy with a very laddish attitude who, in my opinion, needs to have some customer service and product knowledge training. Again I left wondering what has happened here.
Slightly better than the competition this time
Would have been more stars apart from the need to make two trips to get the job done. They quoted the highest price online subject to an assessment to be carried out by them at Hemel. This went well (due to the professional attitude of the young lady doing the assessment - 5 stars for her) up to the point head office got involved to give the final price (no stars for them). They weren't able to because they had IT problems. So I went away with the car unsold. They got their problems sorted and e-mailed with a final price, lower than their estimate of course but still higher than the competition. So I went back another day and sold the car to them. I was paid the amount promised in the timescale promised. Overall, a simple process made more difficult than it should have been.
Still waiting !!
I went to this dealer to show an interest in a new car and to trade my 3yr old Mx5.. I spoke to a sales person he noted my requirements.. who assured me he’d ring me in a few days .. still waiting .. near 3 weeks !! One lady sitting in the showroom was less than complimentary to her experience.. I have since gone to another dealer purchased a great car and happy with my experience.. I think they do need to get their act together
Waste of time
Incompetent sales organisation. Booked test drive, confirmed by phone the day before. Kept waiting 25 mins. Then they couldn't find the key for another half an hour. It was eventually found with the car with the wheels off in the closed service bay. Apologies of course, but it cost me four hours and 180 miles for no test drive.