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Oldham Volkswagen

Our awards

Highly rated for our customer service 2018

Customer Rating

4.2 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (38)

  • NOT my showroom rating!!

    By ER on 13 Mar 19 | VERIFIED PURCHASE

    Got asked to do a 'review' questionnaire on IPad BUT because they didnt like the star rating i gave, i got begged to change it! Im my opinion NOBODY gets 5* as that is perfection, the VW garage i go to is far from perfect! After explaining my rating & getting nowhere, I gave the 'questionnaire' back to the assistant to fill in himself if he wanted certain answers and got told he couldnt do it, i had to - NO point what so ever as all they want is 5* ratings!! Car still NOT vac'd at the back as usual with EVERY car ive had from them due to dog hairs! Im always told its done BUT i may be female but far from thick and know perfectly well when it has been vac'd and when it hasnt as i do it myself!! Then to be told the service price was reduced from the £250 quoted to £179 because 'its ONLY an UP'! Yes, it might be ONLY an UP but its brand new driven by me out of the showroom along with my husband who also had a new showroom Passat AND along with ALL the cars we have had brand new fro…

    Reply from Oldham Volkswagen

    on 14 Mar 19

    Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

  • First time I have used this garage in…

    By Mr Clough on 12 Feb 19 | VERIFIED PURCHASE

    First time I have used this garage in years. They have gone for the tech approach emails phone calls text messages and videos of your car. Would have preferred they didn’t wake me up on a Saturday morning to confirm my Monday appointment. I also didn’t like when he said can I see your driving license and he went off and photocopied it without asking. They seem to be trying a new approach to customer service and totally missed it.

    Reply from Oldham Volkswagen

    on 14 Feb 19

    We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you.

  • 1 hour slot

    By Mr H on 05 Feb 19 | VERIFIED PURCHASE

    It was the first time that I have used Oldham VW, I was working in the area that day and booked my car in for a 1 hour service. The car was all sorted, cleaned inside and out all within the 1 hour slot. Great service. Thanks

    Reply from Oldham Volkswagen

    on 06 Mar 19

    Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience!

  • Great customer service

    By Giorgia Wentworth on 04 Feb 19 | VERIFIED PURCHASE

    Great customer service from (Farhad Ahmed) at Volkswagen Oldham. It first experience with this dealership and I was very satisfied with all the efforts the Volkswagen team made.

    Reply from Oldham Volkswagen

    on 06 Mar 19

    Hello Giorgia, we appreciate you taking the time to leave us this feedback.

  • Great experience

    By MA on 25 Jan 19 | VERIFIED PURCHASE

    The gentleman helping me was fantastic. Very helpful, knowledgeable and had really good communication.

    Reply from Oldham Volkswagen

    on 26 Jan 19

    Thank you again for the great review!