Customer Reviews (6)
Dream car - nightmare service
Initial contact with the salesman was great, and negotiation was fair, but after that, service went down hill. No service history ever provided despite repeatedly asking, no invoice until asked 3 times, no confirmation of funds received for 48 hours, car not prepared as agreed and arrived with scuffed wheels which i now have to rectify (at their expense). Dealer couldn't even be bothered to submit the V5 to the DVLA and didn't bother telling me until i found the V5 in the service book! The worst part is that the dealer very happy to supply a supercar with rear brake discs well below manufacturers recommended standard, despite being made aware of this on multiple occasions. Having raised concerns to 4 levels of management, i received a terse and dismissive response from the DP. I accept that COVID has presented challenging times, but this has been awful. A few bumps along the way is understandable - but when almost the entire transaction is this bad, it's shameful.
Good experience start to finish
Just bought a used car from Manchester branch. I was offered a fair price for my car and the whole process was a good experience. The car was priced to sell and exactly as described by salesman. Will look here again next time.
Bought a car today. Very pleasant courteous and helpful. Not pushy, and a fair and sensible deal offered at the outset rather than having to haggle.
Within 24 hours contacted the garage we had our car and drove to home. Straightforward, relaxing and very professional. Sales executive will take you to the every step of sales process with no pressure, less paperwork.
My Best ever car buying experience.....
Five star car buying experience: perfectly prepared car, straightforward negotiation, on time pick-up. Many thanks to the Sales Executive and his helpful colleagues.