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CarFamily Ltd

Our awards

Highly rated for our customer service 2020

CarFamily Ltd

If you are looking for great savings on top quality prestige used cars, then you have reached the right place. Car Family are a specialist used car dealer with sites in Liverpool, Manchester and Cheshire. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At Car Family, we stock a range of the best pre owned marques to suit all budgets and lifestyles so we are sure to have the right car for you. If you are looking to drive a high specification prestige car at a fraction of a new car price, then don't delay, call us now. In order to offer cars to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.

Customer Rating

4.9 out of 5

Rating breakdown

  • AutoTrader
    4.9(78 reviews)
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Customer Reviews (78)

  • Outstanding Service 100% Would Recommend

    By Hannah S 12 Days ago | VERIFIED PURCHASE

    They were very accommodating during these tough times. Answered any questions I had and drove the car around 40 miles to me for a viewing with no cost. Then when I decided I did want it they proceeded to sort out whatever was left to be fixed on the car and drove it back down to me again for no extra cost and talked me through the documents. I dealt with two men from the company who were both very educated and easy to get along with. They agreed to put the warranty back on the car until i passed my test so that it wouldn’t be wasted. 100% would recommend to anyone debating on getting a car with them. Me and my fiancé bought our first car with them and like I said the whole experience was wonderful and the car came with some air fresheners in it and two pieces of paper thanking us for using their company which was a lovely touch. Outstanding service!

    Reply from CarFamily Ltd

    10 Days ago

    Hi Hannah thanks very much for your wonderful feedback keep us posted on the warranty best wishes James

  • Superb service from start to finish from Alan

    By Vicki A 19 Days ago | VERIFIED PURCHASE

    Cannot express how great a service Car Family provided under the current difficult circumstances. Alan brought 2 cars on 2 separate occasions to our home address for us to view. Both were immaculate inside and out. He was polite and friendly and also very knowledgeable about the vehicles. There was no pressure on us at all to make a purchase. He kept in contact regarding delivery date etc and called when he’d promised he would. I would have no hesitation in recommending Car Family to my friends and family.

    Reply from CarFamily Ltd

    18 Days ago

    Thanks Vicki it was a pleasure to meet you and the family and thanks for your business. We try very hard to do the right thing by our customers and bring in to play that personal touch , which can make a difference. It is very gratifying when we get feedback such as this and thanks for taking the time Best Regards from all of us at CarFamily

  • Great service

    By Heidi W on 02 Dec 20 | VERIFIED PURCHASE

    The car we bought was good value for money. Car Family kept us informed every step of the way, and kept all their promises. Would definitely go back!

    Reply from CarFamily Ltd

    on 07 Dec 20

    Heidi thanks very much for taking the time to give your feedback it’s very much appreciated we hope Fabian is very happy with his new car you have done him proud best regards

  • 5* Recommend!

    By Ashley A on 14 Nov 20 | VERIFIED PURCHASE

    Just yesterday I bought a car from CarFamily and I am extremely satisfied with how smoothly the whole process went from first viewing to payment. Alongside fantastic customer service, I also found great peace of mind in the protections that come with this RAC approved trader, excellent back up and reassurance for people like me who enjoy driving but might not know a great deal about mechanics. CarFamily delivered a professional service, great communication from Allan (owner) throughout. The home viewing and delivery service due to lockdown worked very well for me, he arrived wearing COVID PPE and demonstrated social distancing at all times. I was allowed to thoroughly inspect the car and was trusted to test drive on my own. I found it to be a very relaxed and non-pushy sale, an experience I would recommend to any buyer. Thanks again for looking after me and all the best! Ashley.

    Reply from CarFamily Ltd

    on 14 Nov 20

    Hi Ashley thank you very much for taking the time to provide such a thorough review we very much appreciate it take care and give my best wishes to your Grandad

  • Excellent communication and customer service

    By Katherine M on 05 Oct 20 | VERIFIED PURCHASE

    Excellent communication and attention to detail to make sure the car buying experience was as smooth as can be. Bought first car for son - very relaxed manner of the owner and son of the business made for a no pressure sale. Delivered the car at a time that suited us, couldn't ask for more, would definitely use again.

    Reply from CarFamily Ltd

    on 08 Oct 20

    Thanks Katherine it was a pleasure to meet you we really appreciate you choosing CarFamily and for taking the time to give us the feedback Best Regards

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The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.