Customer Reviews (17)
Customer service training needed
The salesman was beyond words, he needs to have some training in customer servicing. questioning why we wanted to test drive the car when we already test drove the same make and model else where that morning! We seen a car for £800 cheaper that morning but we wanted to keep our options open, we wanted to test drive to ensure the car was mechanically sound! He wasn’t interested as immediately thought we wouldn’t buy the car anyway! But a customer service advisor took us for a test drive and he was so lovely, we wish he dealt with us from the start and is a credit to your company! We were tempted with buying the car as it can better alloys and interior than the first car but then we noticed the n/side wing and door wasn’t aligned correctly and clearly been involved in an accident and not repaired correctly! The salesman clearly wasn’t bothered and cut us off speaking and may as well have told us to have a nice day and go on our way as we were wasting his time!
Thoroughly NOT recommended
Bought a used BMW from them which had 3 run-flats and 1 ordinary budget tyre as I subsequently confirmed. This would have left me stranded if had a puncture, breached my insurance and left car in an unstable state. Also had an outstanding brake service showing up on the computer despite their alledged high standard of preparation including 128 point AA inspection. The outstanding service would also have voided my 3 month AA warranty, although from other reviews it looks like its not worked the paper its written on. Eventually had my costs refunded through the County Court.. Set up looks impressive but they have zero integrity. AVOID.
Went in not knowing, what i wanted apart from a hatchback haha, but thanks to the team i love the motor.
Great experience. Would 100% recommend
Great experience at CS Glos. Henry was very professional and took me through the process of buying my new car. Lovely young man! 10/10 service
Fantastic experience. Very professional team.
Fantastic experience at Car Store Gloucester. Henry was brilliant took me all the way through the process. Very professional for such a young man. Would 100% recommend.