Birchwood Skoda

Services offered

  • Used Vehicle Sales
  • New Vehicle Sales
  • Parts
  • MOT
  • Servicing
  • Finance
  • Warranty
  • Motability

Customer Rating

4.4 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (60)

  • Very competitive prices

    By Ms Nadia Milad on 11 Feb | VERIFIED PURCHASE

    Very competitive prices. Everything explained well. Very happy with service

    Reply from Birchwood Skoda

    on 22 Mar

    Hi Nadia, Thank you for the 5 stars!

  • Expected better

    By Graham on 27 Nov 18 | VERIFIED PURCHASE

    There was a lot of talk by the salesperson about the reliability of Skodas when we bought our pre-owned car. • Our front passenger door handle fell off after 4 weeks. • It broke down 9 weeks after we got it – injector after less than 30000 miles. So Skoda has already proved less reliable than the 11-year old Ford Fiesta it was replacing which had 166,000 on the clock and never a problem with the engine. Skoda seemed to have some problems delivering its “Trust Building Measure” but eventually paid out (though of course we were out of pocket overall.) The car came with a big scratch across the windscreen which it was agreed to have polished out. After 15 weeks, the technician was finally booked in to do the work, which was pre-empted by a chip in the windscreen, resulting in the replacement of the complete windscreen. Been waiting for a reply to my email to the Service Manager about this for 5 weeks. In short unimpressed by Skoda; unimpressed by Birchwood Skoda. True I have received…

    Reply from Birchwood Skoda

    on 04 Dec 18

    Hi Graham, We are sorry to see this. If you would like to email digital@birchwoodgroup.co.uk and we can look into this for you.

  • Problem-free transaction with helpful…

    By Mr Healy on 25 Nov 18 | VERIFIED PURCHASE

    Problem-free transaction with helpful advice and extra service when we wanted to specific colour, it was done in an efficient and friendly manner. Perhaps insurance could have been explained a bit more fully, but this is just a tiny point.

    Reply from Birchwood Skoda

    on 04 Dec 18

    Hi Mr Healy, Thank you for the review we will take your comments on board :)

  • Birchwod Skoda

    By Meryl Carpenter on 24 Nov 18 | VERIFIED PURCHASE

    Excellent service from Alistair and his team

    Reply from Birchwood Skoda

    on 25 Nov 18

    Thank you for your review Meryl :)

  • Outstanding service

    By Mark Smith on 22 Nov 18 | VERIFIED PURCHASE

    Outstanding service. Not too sales but genuine seeming interest in me as a customer.

    Reply from Birchwood Skoda

    on 25 Nov 18

    Hi Mark - thank you for your review!