Customer Reviews (25)
How buying a car should be
Great down to earth experience no hard sell fair and very informative throughout James dealt with me in great manner, due to Covid 19 had to make appointment he was flexible and on time both times I arrange to meet him 10 out of 10 from me would certainly recommend and buy from Torbay cars limited again
Purchase Of BMW 1 seres
Wonderful experience . Both Makiyla and James were helpful in every stage of the buying process. No hard sale, and accommodating to my requirements. Would highly recommend
When we booked to view the car, it was out of office hours. The dealer kindly offered to take the car home and we meet him there, in his free time. He was keen but also gracious to myself and my family. There was no uncomfortable glaring or leaning over us whilst we checked the car out and took it for a test drive. His down to earth approach made him easy to talk to and was very honest when answering our questions. His lovely wife and children even kept my 2 boys entertained whilst we sorted out the paperwork. He even sorted out the car tax for us. I would 100% recommend Torbay Cars Limited for anyone looking for a vehicle and great customer service. We will definitely be going back the next time we need a new car.
If Carlsberg made car dealers...
I purchased an Audi Q5 in early March 2019 after seeing it online and then taking it for a test drive. The entire process was smooth, efficient and professional as can be and the owner of Torbay Cars is very approachable. Two weeks later, a warning light came up on the dashboard and they told me to bring it in. No umming or aahing, just very receptive and positive. They had this checked out and it turned out that it was not in fact the brake pads as originally thought but the brake fluid, which needed topping up. But despite the brake pads not being covered under the warranty, they were prepared to have a look at them anyway, which is testament to their customer service and honesty, I'd say. They had the car back with me the next day and even dropped it outside my front door - you can't say fairer than that! I expect this car to give me and my family many happy motoring miles, but when the time eventually comes to trade in and up, I know who my first port of call will be!
Absolutely brilliant customer service and very helpful