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Donnelly Citroen Dungannon

Donnelly Citroen Dungannon

Donnelly Group commenced in 1947, when Mr Peter Donnelly started a vehicle repair and taxi business in Caledon, on the border ofCo. Tyrone and Armagh. From there, The Donnelly Group has become the largest independent family owned motor retailer in Northern Ireland, with a workforce of over 700 people. With 9 locations across Northern Ireland, our customers’ needs can be respondedto quicker and with more convenience than anyone else.

Services offered

  • Used Vehicle Sales

Customer Rating

4.6 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (44)

  • Poor Customer Service

    By Mr Rory McKeever 19 Days ago | VERIFIED PURCHASE

    In the last 5 years, we have purchased several vehicles from Donnelly and quite frankly we won’t repeating business given the huge decline in customer service that we have experienced over the last year or so. It seems like customer service is systemic throughout the organisation, once you have left the sales team and made your purchase. I had an appointment yesterday to leave my pickup in for its first service. I arrived at the garage, which is over an hour’s drive from my home, to find it was completely shut. This meant that I wasted an entire morning (as well as my relative who came in second car to collect me), travelling to and from Dungannon because no one had the courtesy to ring tell me the service centre had decided last minute to extend their Christmas holidays by an extra day. I then started phoning at 8am the following morning to arrange another appointment and when I eventually got through to the service centre after midday not once was I offered an apology for Donnel…

    Reply from Donnelly Citroen Dungannon

    18 Days ago

    Hi Rory, Thank you for your review. We are sorry to hear that, we are here to help. Can you please send an email to customer.relations @donnellygroup.co.uk where a member of our head office team will assist. Many Thanks, Donnelly Group

  • Very good experience .

    By Sandra Purvis on 20 Dec 20 | VERIFIED PURCHASE

    Very good experience .. brilliant member of staff

    Reply from Donnelly Citroen Dungannon

    18 Days ago

    Hi Sandra, Thank you for kind review, we are happy to hear you were happy with the service received! Many Thanks, Donnelly Group

  • dealt with Russell and found him to…

    By Raymond Managh on 11 Dec 20 | VERIFIED PURCHASE

    dealt with Russell and found him to very helpful and extremely competent. he made the whole process easy and straightforward

    Reply from Donnelly Citroen Dungannon

    on 12 Dec 20

    Hi Raymond, Thank you for sharing this great review. We are delighted to hear that you were pleased with the excellent service received! We look forward to welcoming you back in the near future. Many Thanks, Donnelly Group

  • Fantastic service and great…

    By Mr Gavin Gilchrist on 11 Dec 20 | VERIFIED PURCHASE

    Fantastic service and great communication. We were well looked after and would happily buy another car from the donnelly group.

    Reply from Donnelly Citroen Dungannon

    on 12 Dec 20

    Hi Gavin, Thank you for your review, we are delighted to hear that you were happy with our service! Thanks for choosing Donnelly Group, we hope to welcome you back many more times in the future. Kind Regards, Donnelly Group.

  • Thanks to Russell for organising the…

    By Mrs MaryJennifer McMullan on 12 Nov 20 | VERIFIED PURCHASE

    Thanks to Russell for organising the exchange to a new citroen C3.. with no hassle or stress. Loved my old C3 but loving the new one even more...

    Reply from Donnelly Citroen Dungannon

    on 21 Nov 20

    Hi Mary, We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Donnelly Group. We are delighted to hear that you are enjoying your Citroen C3, as you already know they a fabulous car. Many Thanks Donnelly Group.

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The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.