Donnelly Citroen Dungannon
Donnelly Citroen Dungannon
Donnelly Group commenced in 1947, when Mr Peter Donnelly started a vehicle repair and taxi business in Caledon, on the border ofCo. Tyrone and Armagh. From there, The Donnelly Group has become the largest independent family owned motor retailer in Northern Ireland, with a workforce of over 700 people. With 9 locations across Northern Ireland, our customers’ needs can be respondedto quicker and with more convenience than anyone else.
Services offered
- Used Vehicle Sales
Customer Rating
Customer Reviews (44)
Review from 
Poor Customer Service
In the last 5 years, we have purchased several vehicles from Donnelly and quite frankly we won’t repeating business given the huge decline in customer service that we have experienced over the last year or so. It seems like customer service is systemic throughout the organisation, once you have left the sales team and made your purchase. I had an appointment yesterday to leave my pickup in for its first service. I arrived at the garage, which is over an hour’s drive from my home, to find it was completely shut. This meant that I wasted an entire morning (as well as my relative who came in second car to collect me), travelling to and from Dungannon because no one had the courtesy to ring tell me the service centre had decided last minute to extend their Christmas holidays by an extra day. I then started phoning at 8am the following morning to arrange another appointment and when I eventually got through to the service centre after midday not once was I offered an apology for Donnel…
Reply from Donnelly Citroen Dungannon
18 Days ago
Hi Rory, Thank you for your review. We are sorry to hear that, we are here to help. Can you please send an email to customer.relations @donnellygroup.co.uk where a member of our head office team will assist. Many Thanks, Donnelly Group
Review from Very good experience .
Very good experience .. brilliant member of staff
Reply from Donnelly Citroen Dungannon
18 Days ago
Hi Sandra, Thank you for kind review, we are happy to hear you were happy with the service received! Many Thanks, Donnelly Group
Review from dealt with Russell and found him to…
dealt with Russell and found him to very helpful and extremely competent. he made the whole process easy and straightforward
Reply from Donnelly Citroen Dungannon
on 12 Dec 20
Hi Raymond, Thank you for sharing this great review. We are delighted to hear that you were pleased with the excellent service received! We look forward to welcoming you back in the near future. Many Thanks, Donnelly Group
Review from Fantastic service and great…
Fantastic service and great communication. We were well looked after and would happily buy another car from the donnelly group.
Reply from Donnelly Citroen Dungannon
on 12 Dec 20
Hi Gavin, Thank you for your review, we are delighted to hear that you were happy with our service! Thanks for choosing Donnelly Group, we hope to welcome you back many more times in the future. Kind Regards, Donnelly Group.
Review from Thanks to Russell for organising the…
Thanks to Russell for organising the exchange to a new citroen C3.. with no hassle or stress. Loved my old C3 but loving the new one even more...
Reply from Donnelly Citroen Dungannon
on 21 Nov 20
Hi Mary, We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Donnelly Group. We are delighted to hear that you are enjoying your Citroen C3, as you already know they a fabulous car. Many Thanks Donnelly Group.