Cooper Durham Bmw

Services offered

  • Used Vehicle Sales

Customer Rating

4.5 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (163)

  • I do not expect to wait 20 minutes to…

    By Mrs Susan Bagshaw on 18 Mar | VERIFIED PURCHASE

    I do not expect to wait 20 minutes to drop off a set of keys. especially when I was the only person at the reception desk The receptionist should be able to accept the keys on behalf of the service dept for a pre-arranged re-call repair. I also found them quite pompous and unhelpful

    Reply from Cooper Durham Bmw

    on 20 Mar

    |Good Morning Mrs Bagshaw, we do appreciate your feedback, please be rest assured we treat all feedback of this nature in a positive way and use it to help develop and coach our team to be in a position to offer a better customer service experience, should you require any assistance, please do make contact with us here at tellusmore@inchcape.co.uk, kind regards.

  • Very helpful and friendly staff made…

    By Mr. Robbie Rowcroft on 18 Mar | VERIFIED PURCHASE

    Very helpful and friendly staff made the whole process enjoyable i would definitely recommend

    Reply from Cooper Durham Bmw

    on 19 Mar

    Hi Robbie, Thank you for your 5 star review. We really appreciate your kind, positive feedback. Many thanks, Chris H

  • I visited the dealership to view…

    By Mrs. Vicki Chapman on 18 Mar | VERIFIED PURCHASE

    I visited the dealership to view secondhand cars with a specific budget in mind. I got talking to Bilal one of the sales advisors. He asked lots of questions to establish my needs. I have never bought a car before and honestly didn’t know what sort of things to be looking for. He looked at the options I had and advised accordingly. After being very patient with me and knowledgeable he went through a brand new car deal with me which has proved to be much better for me and still within my budget and I purchased. Bilal is quite a new member of staff to the garage but I would recommend him if anyone is looking for a car. All staff that I interacted with have been very friendly and appear like nothing is too much trouble. After my experience I have recommended the dealership to a friend also looking for a car. Thank you Cooper Durham for a great experience.

    Reply from Cooper Durham Bmw

    on 19 Mar

    Hi Vicki, Thank you for your 5 star review. We really appreciate your kind comments about our Cooper garage in Durham. Bilal is a fairly new member of our team, so it's fantastic to see that he's doing a good job. I will pass this on to his Manager and ensure he is recognised for his efforts. Many thanks, Chris H

  • really professional

    By Ms. LK Dudleston on 17 Mar | VERIFIED PURCHASE

    Really professional, knowledgeable and attentive staff. Worked well as a team and kept eachother up to date. A bit difficult to get over the phone, but nothing too much trouble in the dealership and very patient and helpful. Go the feeling the staff get on very well together and work well as a team. Shout out to Kieran, Hannah and their boss [who used to be at Harrogate BMW].

    Reply from Cooper Durham Bmw

    on 19 Mar

    Hi Ms Dudleston, we're happy you found our staff to be so supportive during your experience here at Inchcape. We are always more than happy to assist you if anything else comes up. Take care!

  • Poor this time round

    By Mr Anthony Emmerson on 16 Mar | VERIFIED PURCHASE

    I can't fault BMW itself and I am more than pleased with my car. However, I would not choose to use the BMW Durham centre if I was to buy a new car again, nor would I recommend. My partner and I visited knowing which car we wanted to purchase. We had two used cars to part exchange and a budget of under £400 a month. The sales executive approached us as we were looking at the car in showroom. We agreed to look at figures etc. Although she was friendly and approachable I found her slightly too familiar and we were not offered a test drive before signing. I requested a test drive and unfortunately the only car available was the one in the show room. We were told we could sign the sale agreement and leave deposit and come back later in the week to take one home to drive, which was inconvenient with work commitments. However I was reluctant to sign for a £39k car without having driven it. I suggested to go to Sunderland and maybe they would have one in but management then agreed to let us …

    Reply from Cooper Durham Bmw

    on 18 Mar

    Hi Mr Emmerson, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Hi Mr Anthony Emmerson, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Hi Mr Anthony Emmerson, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for leaving feedback. Please reach out to us at 020 7546 0022 so we may identify ways to improve your experience.