Roger Young Jaguar Land Rover Isuzu
Roger Young Jaguar Land Rover Isuzu
Roger Young is main dealer for Jaguar, Land Rover and Isuzu franchises - Committed to delivering outstanding levels of customer satisfaction both during the purchase and ownership of your new vehicle. Our product knowledge and enthusiasm for the brands ensures you get all the advice you need along with a full range of demonstrators, choosing the right model for your lifestyle couldn't be easier. Benefit from the Jaguar Land Rover Customer promise when you purchase a vehicle up to 7 years old. Benefits include: 1 Year unlimited mileage Approved Warranty, 2 Year UK and European Roadside Assistance, 165 Multi-point Inspection, Reconditioning by Land Rover Technicians using Genuine Parts, Independent History and Mileage Check, 30 day / 1,000 mile Conditional Vehicle Exchange Agreement, Complimentary 7 days Jaguar Drive Away Insurance, Complimentary Half-Day Land Rover Experience (Land Rover customers only).
Services offered
- Full Main Dealer Facilities.
Customer Rating
Customer Reviews (3)
Excellent customer service
Great customer care and welcoming attitude. They have really thought about the customer experience and have a relaxed professional style. Appreciated that there wasn’t the usual hard sell on extras with enough good information to go away and consider. Would recommend.
Reply from Roger Young Jaguar Land Rover Isuzu
on 13 Dec 18
Thank you so much for your kind feedback, we really appreciate hearing about our customers experiences. We hope you have many happy years of driving!
DISGUSTING AFTERSALES
Appalling service. I wanted comfort so i went to Land Rover direct. The car had swerl lines in the paint when delivered to me - The car has an electronical fault they have been unable to fix . Roger Young is dismissive and unprofessional . Aftersales is disgusting. I am still driving a faulty car 3 months later. There was also a form of mis-selling due to the ambient lighting promised.
Reply from Roger Young Jaguar Land Rover Isuzu
20 Days ago
Many thanks for your feedback. Roger Young and Land Rover UK have dealt with your complaint. After collecting the vehicle and leaving a courtesy car in its place, it was returned to our workshop. After inspection, an electrical fault could not be found. Something that has been corroborated by your local Land Rover dealer. The vehicle was then re-polished removing the smears on the paintwork caused by excess polish and returned to you. As advised, the vehicle does have ambient lighting as standard for that model. If we can be of any other assistance, please do not hesitate to contact Roger Young directly.
Outstanding Customer Service and Aftersales
Despite buying the vehicle remotely the entire experience was excellent including the delivery to our home address. Most importantly After sales service - superb too!! Would not hesitate to recommend and will be buying future Range Rovers from them.
Reply from Roger Young Jaguar Land Rover Isuzu
23 Days ago
Thank you for your very kind feedback, we pride ourselves on providing outstanding levels of customer satisfaction both during the purchase and ownership of your vehicle. We hope you have many happy years of driving!