Customer Reviews (8)
AVOID!! Worst customer service ever!!
Very poor customer service from start to finish. Your unable to talk to anyone in branch as all numbers go to a call center which your not made aware of during any part of the process. its now 3 weeks and im still waiting for my deposit back, after numerous emails sent and complaints made. My finance hasn't been paid still on my part exchange vesicle. They take your money and your commission but then don't care after that about customer service. i would give 0 stars if i could. worst experience ever and i wont be going back. all i get is fobbed off, and passed around with no real answers. Made so many trips to the branch as this is the only way of communicating with anyone as you just get ignored and no one answers the phone or gets back to you. They have no real care for customer service. The whole process is made to feel so easy when in reality its far from the truth. AVOID!!!!
Disgusting service , my daughter and son-in-law, have been waiting for 3 weeks for a car to go through all it’s checks etc , full service , full valet , and when they finally rang up , we made an appointment for 2pm , when we arrived we were ignored for ten minutes, as they were outside smoking etc , finally someone said we will be with you soon , 3 cups of coffee later one guy called us over , but never had a clue what was going on , the car wasn’t cleaned , no service stamped in book , and the car had a new scuff on bumper , and a bold tyre , so when we questioned them , they all just walked away , and couldn’t answer any of our questions, we were very disappointed with them , my daughter was so looking forward to the new car , with all paperwork in place , insurances etc , in the end we all just walked out , as we were all being ignored, it’s a pity as I myself was going to purchase a new car from them . Their loss , will take our business elsewhere .
Awful customer service
Avoid this dealership at saltash After waiting 3 weeks for a nissan, as it needed a few things done on it first like water pump, cambelt, safety check, service etc.. Very slow at getting this done and never called us we had to call them to find out what was actually going on... When we went to finally pick it up, there was a big new scrape on the back bumper which they didn't even have the decency to tell us and then we waited a whole hour to be seen to sign paper work etc... No apologies for keeping us waiting!! then when we did eventually be seen they kept going off for fag breaks and wasn't really answering any of our questions!! And then the service book was not even filled in and stamped!! all they said was "well what do you want to do then" we got so fed up we didn't even buy the car!! My parents came with us and couldn't believe the lack of customer service, absolutely awful and so unorganised!! They have no care in their customer service whatever!
Same experience as the above reviews before me. Found a car online. Paid to reserve and move the car to a closer branch. Waited the 10 days. Heard nothing. Called the branches to see what was going on to find out the car is still at the dealership that I want the car moved from!! I’m now trying to get a refund for the £200 reservation fee that I paid. Proving to be a nightmare as I am being passed from pillar to post. On hold to customer services as I type this 22mins and counting. My advice would be avoid this company!!
Avoid this dealership!
I arranged to view a vehicle at 11.30 this morning. I made the journey from Exeter in terrible weather to find that there were no sales staff in the office to show me the car! All I got was a disinterested reaction from one of the service staff (not his fault). A major waste of my time and petrol. Would recommend everyone to avoid this dealership.