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Mercedes-Benz Of Grangemouth

Mercedes-Benz Of Grangemouth

Mercedes-Benz is synonymous with world-beating quality, innovation and style, and continues to lead the way in the industry. At Arnold Clark, we’re proud to offer an extensive range of new, nearly new and Approved Used Mercedes-Benz cars at great prices. Our award-winning vehicle search on ArnoldClark.com gives you access to 20,000 cars, including hundreds of Mercedes-Benz models – so you can be sure to find the perfect one.

Services offered

  • New Vehicle Sales
  • Used Vehicle Sales
  • Servicing
  • MOT
  • Parts
  • Insurance
  • Part Exchange
  • Finance
  • Accessories
  • Warranty
  • Body Shop
  • Fleet
  • Paint Shop
  • Motability
  • Vehicles Wanted

Customer Rating

4.8 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (301)

  • Terrible customer service experience

    By David GLEN 5 Days ago | VERIFIED PURCHASE

    I asked for my new car to be brought closer to my home in Glasgow to save me a 35 mile drive but this was declined. I asked for information on the size of the boot and this was not provided. I was given incorrect financial information, I didn’t get to see my new car until all paperwork was complete etc. etc. There were more similar issues and the whole customer service experience was unfortunately a shambles.

    Reply from Mercedes-Benz Of Grangemouth

    4 Days ago

    Thank you for sharing your recent experience with us, David. We always aim to provide great service and look after our customers. Please be assured it's never our intention to leave you feeling this way. Your feedback helps us to identify where there is room for improvement and we will highlight this with the team. Lynne Arnold Clark

  • No information offered on car features no delivery

    By Stewart Graham 6 Days ago | VERIFIED PURCHASE

    I purchased my second merc from ac in June 2020.,no information on the car was offered, no test drive,and no delivery of car although was told it wouldn't be a problem. A friend has same car so all in all not a problem fortunately. I have purchased all my cars from ac over a period of 20 years and expected better,a bit disappointed overall..

    Reply from Mercedes-Benz Of Grangemouth

    5 Days ago

    Hi Stewart, Thanks for leaving us a review. We aim to provide excellent service for all of our customers. It's really disappointing to know we've fallen short of our usual standards and we appreciate you taking the time to highlight this. If there's anything more we can help you with, please feel free to get in touch. Lynne Arnold Clark

  • Nicholas Crookston has been amazing…

    By Shane Marsh 6 Days ago | VERIFIED PURCHASE

    Nicholas Crookston has been amazing from the very first conversation... Within 10-15 minutes he had sent me a personalised video of the car and gave me all the information I had asked for. He remained in touch throughout providing me regular updates and responding to my emails within a timely manner. I picked the car up from a local Click & Collect centre and was exactly as Nicholas had described... the one small repair job was completed and couldn't see any visible damage. The car was the cleanest I've seen a used car and the smell/cleanliness inside was amazing... I even contacted Nicholas about the products used by the valet team but sadly exclusive to Arnold Clark. Nicholas has continued to be supportive post-sales which is rare in a main dealer. Usually once you buy the car, dealerships forget about you. Would definitely buy from Arnold Clark Grangemouth Mercedes again and would be happy to deal with Nicholas.

    Reply from Mercedes-Benz Of Grangemouth

    5 Days ago

    Thanks for taking the time to leave us a review, Shane. It sounds like Nicholas. I doing a wonderful job. I know he'll be thrilled to receive such positive feedback. Lynne Arnold Clark

  • Super smooth transaction from start to…

    By Terence Alben 9 Days ago | VERIFIED PURCHASE

    Super smooth transaction from start to finish by professional, knowledgable friendly staff. Thoroughly recommended.

    Reply from Mercedes-Benz Of Grangemouth

    6 Days ago

    Hi Terence! Thanks for your five star review and we're delighted everything went smoothly for you! Enjoy your new car and hope to help you again in the future. Lucy Arnold Clark

  • Please check your car thoroughly at…

    By Craig H 9 Days ago | VERIFIED PURCHASE

    Please check your car thoroughly at pick up. I never noticed damage on the car until I got home. I reported it. It was implied that I caused the damage. Really poor attitude.

    Reply from Mercedes-Benz Of Grangemouth

    6 Days ago

    Hi Craig, Thanks for your review. I'm sorry to hear you've had a problem with your new car. If you'd like to discuss this in more detail, please speak directly with the branch manager. If you have any further problems, you can contact our Customer Services team on 0141 648 1088 or customer.services@arnoldclark.com. Lynne Arnold Clark