Customer Reviews (6)
Poor customer service
I bought a three seater so there is a latch to let people in the back seat this broke after 3 weeks of me having it. Called to make appointment Falkirk where I bought it could not see me for a week so got booked into Motherwell. After Motherwell checked it out they said they need to get authorisation from Falkirk to do the work. Somehow they could not get hold of Falkirk to get authorisation. I was asked to then cal Falkirk after a couple of days. I did spoke to them straight away. They said they would try and call Motherwell. So somehow after a week they still hadn’t spoke to each other, laughable, then was told I would need to book it into Falkirk and would be another 2 weeks. Baring in mind this is an MOT fail. I have since got the work done by an independent garage who did it in a day. I use to recommend Evans halshaw will never recommend them again. Shocking, incompetent no one willing to take ownership and just very poor customer service.
Advertise with incorrect milage
Enquiring about a car you have to wait listen to music it transferred from one department to the other finally spoke to agent who transferred me again to somebody else vehicles advertised with 12,000 miles on the clock Check mot history and 46,000 last MOT good thing I done my check about would've been a wasted journey still advertised with the wrong milage
Stay well clear you have been warned
Do not use you have been warned! The only reason I have scored 1 is because i cannot score 0. Customer care is shocking with their i do not care attitude. Bought an ex demonstrator car so I had piece of mind warranty for 2 and a half years on my Vauxhall Antara. 2 years down the line and 19000 miles later the clutch fails on the car. I booked the car in which took 2 weeks to get an appointment for starters but i waited. The day came i took the car in first thing. Never got a phone call update all day until i called them at 4:15pm to be told the clutch is burnt out and will be about £2500 to fix. I am sorry a clutch at that mileage? When i went into the dealer i was told by the mechanic that he drove it and he reckons it is the clutch. I asked for the evidence amd was told there wasn't any? If i wanted evidence i would have to authorise 4 hours labour? Sorry but is that not why you have a warranty and the car is here in the first place? You were do diagnose the fault. Stay away!
Excellent service from chris
Thanks to chris at evans halshaw falkirk vauxhall, me and my wife love the new car chris was brilliant, thanks again, 5 star service
Made selling my car easy.
I sold my cold through the Grangemouth/Falkirk branch. Alex was very pleasant and made it very easy. Clearly short staffed but he worked hard and got me a close price to what I expected. Would really recommend him. Also one of the sales people acknowledged I was there straight away and asked if he could help which doesn't always happen in other car sales centres.