Customer Reviews (7)
Shocking treatment of a potential customer!
Enquired about a vehicle last thing on a Saturday and was assured I would get a phone call first thing Monday morning. Tried to contact the saleswoman who didn't respond. Truck had sold before anyone had contacted me. Absolutely shocking way to treat a customer. Would avoid at all costs unless you happen to stay directly beside the garage and can talk to someone face to face!
Reply from H & J BURGOYNE
on 13 Jul 20
Hi Ian, thanks for giving us a chance to get back to you before you left the review, I did say I would phone you once I had spoken to Harry but he only came in just before lunch and told us he had taken a dep yesterday. I am sorry you felt the need to leave such a negative review as I was going to say if the deal fell through I would have given you a call. Regards Burgoyne's
ONLY GOOD THINGS TO SAY
ONLY GOOD THINGS TO SAY! We have dealt with Burgoynes for many years, and have only good things to say about them! From hiring vans, arranging last minute MOTs (oops!!), to servicing and repairs, every job has been carried out efficiently and professionally. We have purchased 4 vans there, the most recent yesterday, and the staff couldn’t have been more helpful. Nothing is too much bother, and from test drive to collection, everything ran like clockwork! Wouldn’t go anywhere else for van hire or purchase.
DO NOT BUY
Bad dealer. Sold me a car that I was told was not roadworthy when taken for service. Don't buy from these people your car will have problems.
AVOID! Botched MOT's!
My partner and myself were put in a very dangerous situation due to a botched MOT. Car nearly set on fire. Contacted them and they refused to pay for repairs. Now left with a massive bill. Seriously do not buy with them!
AVOID DO NOT BUY. BAD MOTORS. BODGED.
AVOID / DO NOT BUY / WALK AWAY / BODGED MOT/ CLEVERLY DISGUISED BAD MOTORS. I bought a BMW 1 series. Travelled 450 miles to get it. Was assured it was all sorted and in perfect working order. Drove it home and it was fine. Over the next month as soon as it was out of their warranty period (1 Month(This alone should have made me wary)) I noticed bad things. A rumble from the drive shaft. Then pulling on the brakes which made the front left disk GLOW RED and cease!!! It could have set the car on fire, or worse killed me. I contacted them straight after Christmas as soon as I could and they are saying that they won't pay even 40% of what BMW wants to charge for the repairs. I agree with other bad reviewers on here. STAY AWAY, AVOID, this car 100% was given a bent MOT, bodged and resold. I was lucky not to have a vehicle fire on my hands or possibly death. They let me drive it away knowing I was going 400+ miles. Honestly. No matter how good the deal/car looks...WALK AWAY.