Customer Reviews (10)
Phoned to enquire about a used m340i to be told that the car was out on an extended test drive and he was fairly sure it would be sold. He offered to call me back on the Monday to confirm. He didn't call , so I did. Another sales person confirmed it was sold. No one even asked if I wanted them to source me another car. If this is the level of interest in selling 40k cars I would hate to experience this garage after they had your cash. What a disappointment.
Reply from Eastern BMW
on 08 Sep
Hi Bryce, apologies that our Sales Executive did not handle this enquiry better. I know you have now spoken with Iain our Used Car Manager and hope we have been able to help as best possible now that the car has been sold. We do have a replacement demonstrator that is now available for a test drive should you wish to have one. Regards
I have been looking to buy a high end used SUV , after I found one at the showroom would like to discuss with sales person followed by test drive , sales person is decent and showed the car then introduced to his manager , The Manager was rude doesn't seems he like to sell the car , but as I liked the car I have asked for a test drive , then he told me come after one week , I went with my kid driving 10 miles only to be told the car is not ready .. I asked him why didn't you inform me earlier ? He apologised and asked me come after 1 week , I went again after one week again to hear same response.. Car is not ready .. This is very bad experience with BMW showroom at new bridge ..Edinburgh I saw two more cars one at Range Rover other is Mercedes In the same area .. there sales team is fantastic ( should be able finalise one soon)
Good, Bad and Brilliant.
I have bought 3 new cars from Eastern BMW, Newbridge. The first a 3 Series Tourer. Fantastic car and good service. They put the wrong registration plates on the car which I discovered the next day but it was sorted and apologies delivered. Car 2 a 5 Series Tourer. Terrible service from the saleswoman. No problem with the car but she got paperwork wrong, finance wrong and wouldn’t reply to my emails. Once she had the sale she couldn’t care less. Vowed never to use them again but was contacted and agreed to have a chat provided it was not with the previous saleswoman. Dealt with a young man, who was excellent from start to finish and renewed my faith in Eastern. Now have an X1. Nothing but praise for the customer service from The young salesman before, during and after my purchase.
Had an appointment to have a test drive, but went there without a permit to complete the test drive. Staff appeared to be enthusiastic but not helpful at all.
Reply from Eastern BMW
on 21 Jan
Harvey, We are sorry to hear that you had a bad experience. Unfortunately our insurance doesn't permit people to take test drives without confirming that there licence is valid. This should have been explained to you prior to arriving for your appointment - I can only apologise if it was not. If you would like to contact our team we would be delighted to re-arrange your test drive at a mutually convienient time. Again apologies our service fell short of our usual high standards.
Bought my X3 from the dealership in June 2017. Got great service from start to finish. Had a minor issue when my car was due it’s first service but was delighted with how it was handled and fixed. Will be back for my next car in 2020.