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Citygate High Wycombe

Rating: 4.6/5(219 reviews)
Approved Volkswagen Retailer
Click & Collect Available
Home Delivery Available

Get in touch

Address

  • 70-80 London Road
  • High Wycombe
  • Buckinghamshire
  • HP11 1DD

Opening hours

Open now
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 17:30
Sunday10:00 - 16:00
Monday08:30 - 19:00
Tuesday08:30 - 19:00

About us

At Citygate, our commitment to you is to maintain the highest possible dealership standards at all times. Whether you’re searching for a new vehicle, one of our used vehicles or having your vehicle serviced with us, we pride ourselves on our excellent customer service, knowledge and expertise to assist you in every possible way.

Approved VOLKSWAGEN dealer

This retailer is part of the Volkswagen UK network

COVID-19 safety measures

  • Social distancing measures in place
  • Contactless collection

To ensure the safety of customers and employees, we have implemented significant changes to our facilities and operating processes.

-All staff members temperatures are checked on a daily basis ...

Show more

Awards

  • Sunday Times Top 100 Companies to work for (2018)
  • Volkswagen Top 50 Retailers in the UK

Our services

Business

  • Home delivery
  • Live video viewing
  • Click and collect
  • Part exchange
  • Finance services
  • Contactless transactions
  • Insurance services

Onsite facilities

  • New vehicle sales
  • Used vehicle sales
  • Parts
  • Servicing
  • Approved Workshop
  • Bodyshop
  • Motability
  • Rental/Car hire
  • Tyre fitting & repairs

Location

Address

  • 70-80 London Road
  • High Wycombe
  • Buckinghamshire
  • HP11 1DD

Contact us

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219 customer reviews

219 customer reviews

  • customer22 Apr
    5.0

    VERIFIED PURCHASE

    I purchased a 2018 Polo from ‘VW High…

    I purchased a 2018 Polo from ‘VW High Wycombe’ and I have to say it was a fantastic experience! The sales representative Adrian was very calm and professional, he went out of his way to answer all our questions and was clear honest and direct. Adrian also spent a significant amount of time making sure we were absolutely happy with the car after it was purchased which really added a lot of value to the whole experience as we had many questions about the new technology in the car. We will also be purchasing our next car through Adrian and VW High Wycombe very soon 😊.

    Citygate High Wycombe25 AprDealer reply

    Good Morning Mr. Virk, firstly I would like to thank you for taking your time to leave us here at Citygate High Wycombe both lovely reviews through Google and Trust Pilot - we are very lucky to have such wonderful customers like yourself! We are so glad Adrian was able to assist you in getting your Volkswagen Polo and we are so glad to hear you are loving your vehicle! Please do not hesitate to contact Adrian when you are looking for your next Volkswagen - we look forward to doing business with you again soon! Many thanks, Holly.

  • Jessi22 Apr
    5.0

    VERIFIED PURCHASE

    Outstanding service!

    I had a great experience at Citygate. Found the exact car I wanted at a fair price with excellent customer service and attention to detail, a massive thanks to Conor for going the extra mile!

    Citygate High Wycombe24 AprDealer reply

    Hi Jessi, I hope all is well and I trust you are loving your Volkswagen Polo! Thank you for taking the time to leave us such a positive review and I will make sure to pass on your kind words to Conor! Thank you for your business and we look forward to seeing you again soon. Kind regards, Holly.

  • BS21 Mar
    3.0

    VERIFIED PURCHASE

    Good on the sales, terrible after service

    Good on the sales, terrible on the after service. Absolutely no follow-up once the car sale was made. Given I'd just bought a new electric ID.3 I would have thought that my experience would have been of interest. I've also had to chase the software updates, of which I'm due two, one of which is significant. Very disappointed in the after sales service

    Citygate High Wycombe18 AprDealer reply

    Good Afternoon, Ben, I am sorry we did not achieve the five-star experience we strive for here at Citygate High Wycombe. I will be chasing your feedback up with our sales team and if you have any other queries or more details on your issue, please contact me at customerloyaltyteam@citygate.co.uk. Many thanks, Holly.

  • Mrs Heather Allen18 Mar
    3.0

    VERIFIED PURCHASE

    Thank you Sam @ Citygate High Wycombe

    For six months since buying my new/second hand golf I have been trying to get a replacement that should have been picked up on the pre sale check. Thanks to Sam from Citygate High Wycombe and after several previous phone calls since September, Sam dealt with this in minutes and the next day the part was delivered and fixed. Thank you Sam, I think VW should employ more people like you.

    Citygate High Wycombe18 AprDealer reply

    Good Morning Mrs Adams, I am sorry we did not achieve the five-star experience we strive for here at Citygate High Wycombe. We are glad Sam was able to resolve the issue for you but I apologize that the issue was not fixed sooner. I am happy to investigate this matter further for you - please email me the details to customerloyaltyteam@citygate.co.uk. Many thanks, Holly.

  • Chris Nunn18 Mar
    5.0

    VERIFIED PURCHASE

    Punctual efficient and confidence in…

    Punctual efficient and confidence in verbal feedback following MOT. Good service

    Citygate High Wycombe18 AprDealer reply

    Good Afternoon Chris, thank you for your review. If we can be of any assistance, please do not hesitate contact us. Kind Regards, Matthew.

The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.

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